Cisco phone user listing

  • 0
  • 1
  • Question
  • Updated 1 week ago
  • Answered
We recently modified some user accounts so new staff are using old staff extensions and DIDs.
However, when I dial the ext on phone (Cisco SPA514G), the old staff member that was associated with that ext is still showing 
All user ext are updated and correct on the soft phone apps, just not the hard phone. 
I haven't had a chance to reboot the switches or the router, so I wondering if that's the issue.

thanks,
Ken
Photo of Ken Berman

Ken Berman

  • 70 Points

Posted 1 week ago

  • 0
  • 1
Photo of Jan Ferguson

Jan Ferguson, Champion

  • 28,950 Points 20k badge 2x thumb
Ken,
Generally that is the issue. I just performed the same at a client's location (only difference is that they are using Polycom phones). They only have three phones there but after I unplugged each phone and let them reboot, it showed the correct user information.

I don't know if rebooting the router or the switches need to be done. Depending on how many users you have, if your users (or you) can simply unplugged their phones then replug them it to reboot the phone, that should do it.