Cisco SPA525G (Refreshing voice components)

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I have just purchased a SPA525G with a SPA500S attendance console (not from RingCentral).

I have a fairly simple setup as it’s just one office phone and the console buttons on the attendance console are set as simple external speed dial buttons.

One thing that is driving me crazy and I can’t seem to fix as I don’t have the technical knowledge is -

The phone resets every so often and says “Refreshing Voice Components”.  Once this happens it wipes all of the settings I’ve put in and speed dials that I spent a lot of time manually putting in on the console.

It’s really frustrating as I’ve manually input everything in a number of times now and it continually resets, is there anyway to stop this from happening?  I am not sure if this is a Cisco issue or RingCentral as this is the only service my device is setup with?

Many thanks in advance for your responses.



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Shaun West

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Posted 2 weeks ago

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Boardroom One

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I think I know what's happening... the shortcut/speed dial settings you're entering into the sidecar directly are being erased every time your phone re-syncs with the provisioning server. What you need to do is setup the external phone numbers as "virtual extensions" within your system, and then you can assign them via "presence" to the sidecar buttons. You'll need to call into RC support to let them know of the virtual extensions you've created, so that they don't charge you for a "mobile user" after you place 10 outbound calls. Here's a link that describes all the steps for the sidecar:

https://community.ringcentral.com/ringcentral/topics/spa525g-sidecar

and here's a link that talks about what "Mobile Users" are:
https://community.ringcentral.com/ringcentral/topics/mobile-user-faqs

hope this helps =)