Clearing calls on the desktop app does not clear them on the desk phone

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I use the soft phone / desktop app as my main interface, although I have a RingCentral branded Polycom phone on my desk. Functionally, both seem to work just fine, but there is an inconsistency in the interaction between the app and the desk phone. If I miss a call, and the caller leaves a message, I can retrieve the message through either interface (app or phone). Once I do so, the message indicators - in both interfaces - are cleared, as expected. However, the missed call indicator on the desk phone remains list, even if I clear the entire call log on the app. There is good communication between the phone and the app in one case (messaging) but not in the other (call log/missed calls). I would like to use either device and know that my actions will be reflected on the other (which does already happen in the case of messages). Am I missing something, or should I consider this to be a feature request?
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lucienj64

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Posted 4 months ago

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Brandon, Champion

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Unfortunately, I don't think this will ever be possible based on my understanding of the Polycom VVX firmware and how it works.

It is possible to disable the missed calls indicator on the Polycom altogether though.  I did it on mine a long time ago and don't recall the exact steps, but it was essentially to log into the web interface as admin, download the config file, modify one entry to disable the missed calls display and upload the config back to the phone.

Personally, I didn't care to see the missed calls on my desk phone at all so you may want to give this a shot if you like the idea and don't have too many phones you want to do this to.