Google App: Click to Dial

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  • Idea
  • Updated 8 months ago
  • Implemented
  • (Edited)
In talking with support staff at RingCentral, I believe I have understood correctly that a Chrome extension that adds Click to Dial support was created however, it highlighted too many or not enough numbers.

I have created a Chrome extension that correctly adds a button to all phone numbers on page load. It is efficient, quick, and lightweight.

Here is my idea that should help RingCentral, our company, and the many others that have requested this. We take what RingCentral has created and insert my phone number scanning functions into it. This way we are that much closer to a working Click to Dial Chrome extension.

RingCentral, Let me know what you think?

Thanks,
Mark Hatchell
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Mark Hatchell

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Posted 3 years ago

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Kim, Alum

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Thank you for your suggestion.  Our product team will take this into consideration. 
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Mark Hatchell

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Hello,

I have compiled a very early stage alpha proof of concept based on the RingCentral for Google extension.
Please leave your thoughts and experiences in this thread.

**Please read the disclaimer and readme sections before downloading and installing this extension.**

The RingCentral Click to Dial Chrome Extension can be downloaded from here:
http://marks-design.com/Ring-Central-CTD.crx


**DISCLAIMER**
This software comes with no warranty and is provided AS-IS.
This software is not guaranteed to work or continue to work for any period of time. No further support for this software will be provided.
The RingCentral logo, name and trademarks belong to RingCentral and I make no claim of ownership over them.

**README**
Download the Chrome extension.
In Chrome, Navigate to: chrome://extensions
Drag the downloaded extension file into the window and click "Add" when prompted.
Now click the RingCentral button that appeared next to the options button in the toolbar.
Login to your RingCentral Account and select to "remember me".
After logging in close Chrome completely and relaunch.
You now should be able to navigate to any webpage, click the green phone icon next to a phone number , then click call and it should initiate a call to your desk phone.
Any settings you change in the popup RingCentral menu will only take global effect if you disable and enable the extension or re-launch Chrome.
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Adam Mitchell

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yes, 
i had given up hope this would come, 
they had the one for explorer that wasn't stable.
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Mark Hatchell

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Hey Guys,

I am hesitant to upload this to the Chrome Web Store for a couple reasons:
1. This is a proof of concept.
2. I can not claim ownership of the codebase because it is a derivative of Ring Central's Gmail extension.

If someone from Ring Central would like to chime in and give me written permission to post this to the Chrome Web Store then I will certainly make an attempt to smooth some more of the kinks out and post it.
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Mike, Official Rep

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Hi Mark, I'll forward this to our product team, but I'm not sure what's involved here or what they'll say. 

Mike 
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Michael Larssen

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I need this for my team bad
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Michael Larssen

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Mark, I am having trouble loading even though I am in developer mode any suggestions getting error in developer mode of Apps, extensions, and user scripts cannot be added from this website?? Any suggestions?
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Adam Mitchell

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thats amazing, thanks for taking the time to develop something like this, 
awesome service!
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Mike, Official Rep

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Mark,  Just letting you know we did share this with our Product Team.  
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Adam Mitchell

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Hi Mike, 
Could we just ask them what is involved in making an approved version?
this would be a very valuable tool for our business.
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Mike, Official Rep

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Hi Adam,  I've asked them to review this thread and comment. I"m not sure how quickly they'll get to it. 
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Adam Mitchell

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Do they ever offer development work for hire like this?
if they didn't feel the whole client base would find value in it we would be willing to buy the development.
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Commerce Lenders

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This reply was created from a merged topic originally titled Click to dial - Callto protocol.

We need a click-to-call integration for windows similar to the legacy softphone.  (Or a "call to" protocol setting that can work with Safari). The new ringcentral softphone does not allow for integration into anything besides salesforce crm.  Please return to having access to settings so that we may use click to dial.  We will have to discontinue service with Ringcentral when they phase out the legacy softphone.  It is not fit for business use. Thanks
(Edited)
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Claudio (Customer)

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Using Google Chrome, when I have some phone numbers in the webpage it gives me the option to click and call, but having the RingCentral Extension I was expecting tha call can be "trapped" by the softphone or trigger the softphone but nothing happens...? ;-(

(Edited)
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Mark Hatchell

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From what others have said when testing this you need to ensure that remember me is checked when signing in to the toolbar pop up window.

Also if you were not signed in automatically you will have to restart chrome for the extension to work properly.

There are really two signing windows but you can only see one of them. The other is in a hidden background page that is used to send the dial command to. So if you don't have it set to remember your login info then the background page can't login.

Right now the extension only rings your desk phone, it will not do anything with the soft phone app. There is an idea of putting a button in there that states call with soft phone and it would use the "callto:" protocol.
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Claudio (Customer)

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I switched RC Extensions for Chrome from the non-official (Ring-Central-CTD.crx) to the official, reopen Chrome and now at the side of the phone numbers I have the R logo that allows me to make the call...
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Mark Hatchell

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Yep the official extension does provide click to dial in GMail only. It won't work on other websites though.
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Claudio (Customer)

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OK thanks for the clarification, so the non-official extension should work in the future for the rest of the sites ?
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Zoe Mitchell

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I've searched for Click to Call extension for a while and found a great one on this link: https://chrome.google.com/webstore/detail/ceiljlhenjgjmffkmfccjoehdpppcgfg
 It helped me to detect phone numbers on the web and connect them to my softphone.
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Mike, Official Rep

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Thanks for sharing... but,  it does't seem to work on my end.  Can you tell us what OS, & browser version you are running?  Did you have to do anything special to make it work? 

Mike 
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Tyler Long, Employee

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https://chrome.google.com/webstore/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb

Official extension supports global click to dial out of the box now.
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Dan Fitzgerald

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is there a simple way to click on the phone icon next to someone's name and phone number and have RC dial it, especially in-house extensions?  How about by clicking on the extension that you show?
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Mike, Official Rep

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Hi Dan, 

Are you referring to the desktop app directory?  If so, yes, it does work to just click the phone icon.   However the extension number itself is not clickable on that screen. 
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Dan Fitzgerald

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Thanks, Mike-
I'm referring to the desktop (Mac in my case) notification list of calls.  I see that it tells me who called, if they left a message, if I called out, if I missed a call.  I click on an extension, and it opens a contact record for me to edit.  Is there someplace on this screen to click and be connected with an internal extension when I have missed a call?
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Mike, Official Rep

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Hi Dan,  Can you clarify, or include a screenshot to make sure I understand you.  When I go to the list of missed calls and double-click on any number it opens a new window and initiates the call to that person.  I"m not seeing anywhere that it opens a contact record.  

Mike