Client would like to be able to conference in more than three people into a conversation. Currently, the limit is three.

  • 0
  • 1
  • Idea
  • Updated 6 months ago
Photo of Keith Weinstein

Keith Weinstein

  • 140 Points 100 badge 2x thumb

Posted 7 months ago

  • 0
  • 1
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 13,838 Points 10k badge 2x thumb
Hey Keith! 

If they're doing a local conference, the limit should be seven
Photo of Steve Edge

Steve Edge

  • 60 Points
Hi Keith

I suspect your using a desk phone and using the conference button, after joining 2 people you do not get the option to add more people. I think this would be called 3 way calling and is normal/expected behavior.

Options could be;

> If you use the Phone or Desktop app, more participants can be added.

> If you join users who also use a desk phone [3 way calling], they can use their conference button to add others for 3 way calling also.

> Use the conference bridge, dial-in details can be found by logging into your User portal then selecting Settings > Phones & Numbers > Conference

Hope the above helps