Clone option to create a new call queue based on a current call queue.

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  • Idea
  • Updated 5 months ago
  • Planned
Many times we will need to create a call queue to function exactly like another queue(I.e. roll over purposes).  Sometimes we may need a similar queue and only change the number associated or a couple of members. This would reduce administrative labor and eliminate routing errors after building a queue "standard setup" for certain departments. 

  1. US
  2. Retail/Call Center 
  3. Clone a current queue option when creating a new queue.
  4. Rollover queues. For the sake of widespread outages, we want more than 25 callers to be able to call and opt to wait to speak to someone or listen to our deflection messages. This requires more rollovers. 
  5. We are assigning call queues per 800+ locations soon, and we want to be able to use the clone process for standardization and time savings. 
  6. 4800+

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Kalen White

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Posted 12 months ago

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Saadet, Employee

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Great news, Kalen! The Product Team is working on a feature where you can copy the settings from a current Call Queue and create a new Queue :) This is slotted for our 19.4 release, if that changes I'll let you know!