combining phone numbers in forwarding

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Is there a way to always have the numbers I forward my RC number to being separate.  The program seems to group some together at times and not at others
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Drew Betts

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Posted 2 years ago

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Mike, Official Rep

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Can you please provide more details and explain what you are wanting to do?  If what you are needing is not possible we can convert this topic to a feature request, but we'll need more details. 

Mike 
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Drew Betts

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When I go to turn on or off a forwarding number (we have 3) sometime 2 have a shared on/off switch
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Mike, Official Rep

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Sorry if I'm not understanding you, but each number does have it's own individual on/off switch.  What are you experiencing on your end? 
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Drew Betts

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Exactly, I often have one on/off switch for 2 of the numbers.  It is not consistent but once I switch it on or off then I can do it individually.  In that time I could miss calls.
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Mike, Official Rep

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 Are you not seeing all 3 switches like this?

If not, can you screenshot what is happening on your end and post it here?

Mike


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Drew Betts

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Please see the image of what is happening, please advise any thought.  We do not want them grouped together
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Jan Ferguson, Channel Partner, Champion

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Drew,

You have the Work and Mobile numbers grouped together. Click on the group and disconnect/uncouple the group. Then you will be able to turn on/off any particular call forwarding number.
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Drew Betts

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Thanks Jan, but I never want them grouped, how can I stop RC from grouping these.  I ungroup them a lot but they continue to group them?
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Jan Ferguson, Channel Partner, Champion

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There should be no reason that RingCentral would want to or need to group them for you. When you ungroup them do you save all the way to the Call handling sub menu?
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Drew Betts

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I do each time
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Jan Ferguson, Channel Partner, Champion

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Sorry Drew...I'm out of suggestions. It looks like you're doing everything correctly and like I mentioned, I see no reason or benefit for RingCentral to group your call forwarding numbers. I have grouped numbers on several of my extensions and no groups on other extensions and they always stay exactly as I configured them.

The only thing I can suggest would be to start a case with support and maybe they can track down how/why this is occurring.

You can start a new case here:
https://success.ringcentral.com/RCSupportPortalCreateNewCase
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Mike, Official Rep

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Drew,  Please do open a support case. I see from your screenshot that you have a Telus account. These are slightly different systems and therefor is probably why I can't see or reproduce this. 

Mike 
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Drew Betts

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How would I do that, when I called they told me to go here
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Jan Ferguson, Channel Partner, Champion

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Drew,

Use the link I provided two messages up.

https://success.ringcentral.com/RCSupportPortalCreateNewCase