COMMON AREA PHONES: Checkbox preference setting to hide extensions from directory

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About 500 of our extensions are common area phones which we would like to hide from view in the public-searchable User Directory.  These are courtesy phones where we do not want calls "in" and no voicemail.  We have them currently programmed as "no voicemail just hangup"  but the extension#'s still appear in the Directory.  It seems like it would not be a difficult thing to add a feature where in the Admin Portal these could be obscured by a simple checkbox "show in Directory" or "Do not show in Directory"
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Cecile Glassy, Champion

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Posted 2 years ago

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Mike, Official Rep

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FYI... changed this post from a Question to a Feature Request. Nice idea! 
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Cecile Glassy, Champion

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Did not see that choice sorry!
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Danno, Champion

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Good idea.  As an FYI, (until the feature request is provided) try giving the common phones a first name of "ZZ", so they appear at the very end of the directory.  That's what I've done - and sharing the suggestion.
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Cecile Glassy, Champion

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We have already done that for the same reason, but people still call them and ring them endlessly and this irks the people who work anywhere near a common area phone.  We have told them to turn off the ringer volume, but users are not great at just following the directions.   It would be more logical to have this setting be centrally applied from the Admin Console. 
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Eric

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We have something similar, but we are a Fire Dept. and our stations are configured with phones not assigned to anyone and we don't want them to show up in the directory.  We also configured some speed dials and common group numbers to locations.  Having that checkbox to show/not show in the directory would be awesome!!
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Cecile Glassy, Champion

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Any progress on this, has it made the engineering development roadmap?   Even though we have these phones set specifically not to accept Voicemail,  the RC system passes voicemail to them periodically and I have to go manually clean out 100's of phones one by one.   This is a real painpoint.   Or could be associated to a new pre-configured Role - "Courtesy Phone" ?
(Edited)
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Mike, Official Rep

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Sorry Cecile,  No ETA on this at all.  We get so many feature requests and the planning process to get the most beneficial requests can take many months, to get worked into the plan.  The more votes and beneficial use case scenarios that members provide, the more it shows up on the radar.   So, every one please keep commenting and voting. 
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Cecile Glassy, Champion

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09-15-2017 Mike can you ask for another roadmap check on this?
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Mike, Official Rep

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Yes Cecile, I've asked for an updated. As of right now I know of no plans, but I'll see what I can find out. 

Mike 
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Saadet - Community Support, Official Rep

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Hello Cecile,

We have learned that this is on the roadmap but were not given a specific ETA. We'll update this thread as more information becomes available :)
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Cecile Glassy, Champion

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09-18-2017  Thanks Saadet - this is great news, I am having an issue with a permutation of this problem right now...   not a case to open --- telemarketers are able to get to top management with their phone calls because of not being able to limit which phones and lines are revealed in the Dial By Name Directory 
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Cecile, you CAN remove exts from the Dial By Name Directory from being searched within the IVR (I do know this post is a year old) I assume you figured that out at this time.

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Saadet - Community Support, Official Rep

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Sorry Cecile, are you referring to this functionality? 


Or are you referring to something different?
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Cecile Glassy, Champion

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No. We are asking to be able to obscure some lines from the Dial By Name Directory. Right now, it is All On, or All Off.
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Saadet - Community Support, Official Rep

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Hey Cecile! If you click the Edit button, you should be able to uncheck certain extensions :) Let me know if it works! Thanks for reminding me, Rob! 
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Taylor

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Saadet, I just came across this but it works for me. I can disable extensions from the directory. Good to see that this functionality is now in place.
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Vincent Cayenne

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I'm voting for this but with a somewhat different impetus than those mentioned thus far. We just signed up for RC, coming from a PBX system. We have a couple of executives who need actual phones with extension and external numbers but absolutely do not wish their numbers to be displayed in the contacts or otherwise findable. One, for example, is a retiring senior executive who is still consultative. Another is a financial consultant, seldom on premises  and only needed/accessible to a tiny contingent of users.
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Vincent,  thanks for the Use Case Scenario.... this is good input!
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Jason Barber

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This feature is direly needed, our directory is getting so full now after federating our accounts. It's full of common area or shared phones, so much in fact that people don't  even use the directory because of how cluttered it is. 

RC give us this option!!!
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Cecile Glassy, Champion

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09-18-2017 USA-based account 2087 users 2800 DIDs and about 500 Courtesy phones (all polycom VVX500)   we set a call rule in Advance Call Handling section of the portal   where all calls between 12am and1145pm 7 days a week are sent the announcement.  the call rule setup doesn't allow for any tighter parsing - but it helped a lot.
 
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Oto

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This should also be an option for message-only extensions, not only for user extensions!
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Cecile Glassy, Champion

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2018-10-22 Mike - any chance you can get us an update on this?

Cecile
(Edited)
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Saadet - Community Support, Official Rep

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Hey Cecile, there is still no ETA on the ability to hide certain extensions from the Company Directory. However, I have spoken with the Product Team who is still working on getting this feature going. I think they hit a bit of a snag on it quite a few releases ago :/
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Cecile Glassy, Champion

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Thanks for checking for us. This effects many Enterprise organizations and really makes a mess of things in the Dial by Name Directory. Folks, if you have this issue -please Comment with your specifics and VOTE!
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Saadet - Community Support, Official Rep

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Hey Cecile, did you see my post and Rob's post above? 
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Cecile Glassy, Champion

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2018-10-23 Update - RingCentral does have folks working on this need which especially impacts Enterprise Admins provisioning large numbers of phones at once.

Look for a Service Web update in the new product release next quarter if all goes well. 

Thanks Saadet and Rob for earlier suggestions for how to do this one by one, line by line which is not practical for accounts with thousands of lines.