Company Call Handling: Message-Only Extensions

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  • Updated 3 years ago
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Hello, anyone know how to add these options to a message only extension?

To repeat this message press __
To return to the main menu press ___
To leave a message press __

Not sure how to do this and any help would be appreciated! Thanks!
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RAFC

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Posted 3 years ago

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Joshua, Alum

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When it comes to the message only extension we do not currently have an option for key presses. We can however enter in any extension when listening to the message to get to that extension. Also pressing 0 while listening to the message only extension message will direct us to the company greeting.  I am changing the message to be an idea so that we can see if we can get a feature like this implemented.
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RAFC

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Thanks for the feedback and changing to an idea is fine with me. We are a small nonprofit with three staff and a crap ton of calls. I'd like to record some answers to common questions, like hours of operation, etc but then give callers an option for next steps so that they get as much info as they want, receive good customer service, don't need to speak to a staff member and don't get hung up on. That's too bad ring central doesn't have options like this. I've got a whole phone tree that I guess won't work.. :/
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J.B. Ferguson, Champion

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RAFC,

Do you have a RingCentral Premium or Enterprise account? If so you could use a multi-level IVR to do everything you are speaking about.

You mention "a whole phone tree" which made me curious about your set up. If you have a Premium or Enterprise account, let me know. I can assist you.
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RAFC

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Hi Jan - We have Enterprise! Would LOVE to talk to someone!
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J.B. Ferguson, Champion

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Just got in. Please send me a contact number to support@datasoftware.net and I'll call you tomorrow at whatever time is convenient for you. Let me know in the email.
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J.B. Ferguson, Champion

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RAFC,

Do you still need assistance on this? I am a RingCentral Partner and I can assist you to accomplish what you want to do. Let me know.
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Susan Neff

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Jan, can you contact me ...  I may need help setting up my system.  Thank You
(Edited)
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Kim, Alum

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Also see this Helfpul Article:  Setting Up a Messages-Only Extension