Company Call Handling: pick up a call during after hours?

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We have the auto-receptionist set to direct all calls to voicemail during non-business hours. This morning the owner of the company came in early to receive a call and was unable to pick it up due to the auto-receptionist settings.

Is there a way to temporarily over-ride the auto settings to pick up calls outside of regular office hours? This would be on a Polycom VVX 310 phone.
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MARTIN

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Posted 2 years ago

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Kim, Alum

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Martin - There is not a way to directly override the Company Hours in a pinch.  He would have had to login to the ADMIN portal and adjust the Company Hours settings, and then change it back later to the original settings. 
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Brandon, Champion

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If this is a regular situation where the owner may want to answer calls before open hours you could consider changing your after hours call flow to ring phones a few times before going to auto attendant.  Customer's would hear a few rings (or music) first, but it would give the owner a chance to answer calls.  You could even try using the greeting message with a call queue to 'fool' callers into hearing a message while the phones still actually ring
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MARTIN

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Thank you for the responses, they have been helpful.
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MARTIN

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I don't see an option to allow the phone to ring first before going to autoattendant. 
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Brandon, Champion

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Yeah, this would take some thought and redesign and I can't really tell you exactly how without knowing your needs more precisely.  I was thinking that you could route your main number to a call queue at night that rang the boss and maybe some other phones for a few rings and then off to auto attendant, but it looks like there is no option to go from call queue to AA.  You may be able to do something creative with a virtual extension or advanced forwarding rules.  I would give RC support a call and describe the call flow you want and they should be able to come up with something.