We have a small company and use a call queue to have all our phones ring simultaneously as soon as a customer calls. We don't want our customers going directly to a menu system as most everyone in the company can answer most questions. However, I need the ability to send unanswered calls from this queue to an IVR menu instead of a voice mail for the queue itself as we do have specific departments (Sales, Parts, Service). This IVR menu would allow for voicemails to be left for specific users. I have an IVR in place that works correctly, I just don't have a way for the call queue to connect to the IVR. Does anyone have any suggestions?