Company Number As Alias in Soft Phone.

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  • Updated 3 years ago
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We're new to Ring Central (U.S. account) and analyzing if it would meet our needs.  One of the features most other soft phones have is the ability to use aliases for our registered phone numbers, this way our agents know if which number someone is calling from very quickly.  These aliases are also used for outbound calls as well.

For example, if you had five different brands (or companies) that you have customer service agents servicing and needed the ability for the agents to dial out of different numbers and not have to figure out which number is assigned to which company it would make the agent's already difficult day much easier.  Inbound calls would be just as easy as they would know which company the customer has dialed and can prepare for it.  This would not only help workflow but eliminate costly (and embarrassing) mistakes when answering inbound calls or making outbound calls.

It seems like a nice-to-have feature for most companies, but for ours it is a need-to-have and we wanted to know if it can be accomplished.
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Posted 3 years ago

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