We don't want to have to WASTE TIME programing each phone with the names and numbers.
We want to create a Single, Company Wide, Shared, Directory of Speed Dial numbers and names.
if a number needs editing, or we want to add a number, or delete a number, we only have to do it once !!!
-
2,498 Points
Posted 6 years ago
RC-Installer, Champion
-
27,748 Points
Contact me directly and I will work with you on this.
ckfuscone@yahoo.com
Certified Ring Central Installer
Ben Foster, Alum
-
6,124 Points
-
258 Points
Ben Foster, Alum
-
6,124 Points
-
2,488 Points
Is this going to be done?
When?
- 60 Points
RC-Installer, Champion
-
27,736 Points
Let me know if you want to chat about it
Chuck
Certified RC consultant
Chuck@Yoritguy.com
- 60 Points
ankur@integrityms.net
-
258 Points
RC-Installer, Champion
-
27,748 Points
Remember RC will give you 999 extensions per office account. We could program these as speed dials and everyone has access to them
It is not perfect but with the bulk load utility we could accomplish this quite easily.
We just need to avoid Extension numbers 0 and 800 - 850 as these are used for the call park feature
Make sense, if not
Contact me directly so I could assist
Thank you
Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
-
80 Points
-
2,488 Points
-
2,488 Points
Shared Speed Dial is a Basic feature for Business phone systems.
This Needs to be a PRIORITY of RC!
RC-Installer, Champion
-
27,736 Points
I have many customers doing this type of thing
Thanks
Chuck
Certified Ring central Installer
ckfuscone@yahoo.com
-
120 Points
I am looking for a way to set up a "Directory" that can be accessed from everyone's RingCentral desk phone. The numbers included will only be the users that are set up in our RingCentral account - all we will need to view is the user's name and extension, and of course, the option to call directly. This will also need to update as changes are made in our system.
Currently, I have to print a list that includes everyone's name and extension and tape onto desks. As we grow (and also have two offices) this has become a challenge. Is there a way to setup a universal directory that can be accessed by pressing the "Directories" button that appears on our Polycom phones?
Please tell me this is possible!
Additionally, is there a way to export a list of all of our current users rather than having to update manually in an excel spreadsheet?
Thank you!
-
2,488 Points
It's time to take my business to a more responsive supplier.
A supplier that has this feature already in place.
-
258 Points
-
174 Points
-
102 Points
-
1,874 Points
Mike, Official Rep
-
94,148 Points
RC-Installer, Champion
-
27,748 Points
thanks
bpt, Champion
-
250 Points
-
122 Points
-
484 Points
-
102 Points
I'm looking at RingCentral for a client. Since this isn't available, I can't recommend them either. :-(
RC-Installer, Champion
-
27,748 Points
It would help to understand how you will use it and how you are doing it today with your existing phone system
Thanks
Chuck
Certified RC Installer
-
102 Points
They currently have an asterisk system that has a company wide speed dial. There are about 50 of them. Each assigned to extensions 201-299 (there are "empty slots").
They basically dial 201 and it calls the vendor from any phone.
I did read about your explanation about assigning extensions to external numbers. But I also noted that there are several caveats that have to be set up for each number "Like the intro greeting, voice mail, the forward to smart phone, hold music. ETC.". Is this done manually for each extension? or can it be done for multiple at a time.
RC-Installer, Champion
-
27,748 Points
So totally possible,
Should not be a deal breaker.
I am assuming you are a reseller so Reseller support could assist
Let me know how I could help
Chuck
Certified RC Installer
chuckfuscone@gmail.com
-
102 Points
Appreciate the insight!
-
2,488 Points
so i can program a fake extension, that will actually make an outside call?
I can also access the directory of associated names from my desk phone, same as my Speed Dial?
Can you send me the CSV file format for the mass upload?
RC-Installer, Champion
-
27,748 Points
Are you a reseller or connected with one?
Templates help with turning the items off but if you have 50 - 100 speed dials I would use the upload.
Let me know if you are associated with a reseller or not
Thanks
Chuck Fuscone
chuckfuscone@gmail.com
RC-Installer, Champion
-
27,748 Points
Chuck
Certified Installer
chuckfuscone@gmail.com
RC-Installer, Champion
-
27,748 Points
Avoid extension numbers 800 - 850 as they are reserved.
So use the 300 or 400 series for these.
Are you working with a reseller ?
Chuck
-
320 Points
I Think we can make this work.
is there a way to make a Presence Button transfer directly to a users Voicemail
RC-Installer, Champion
-
27,748 Points
So to transfer to extension 200 voice mail you would just put *0 in front of the 200
It will go directly to the Voice mail then
Thanks
Chuck
-
512 Points
-
84 Points
RC-Installer, Champion
-
27,748 Points
I have a solution that I put in place for all my customers and that is to use some of the 1000 extensions RC gives you and just make them speed dials. Then you could assign to phones using presence or just dial that extension and the phone will dial that number. It works well and I have had no complaints
Let me know if I could help you get this implemented
Thanks
Chuck
Certified RC Installer
Chuck@yoritguy.com
- 60 Points
RC-Installer, Champion
-
27,748 Points
I am available at 5:30 CST
630-975-1200
Chuck
Certified RC Installer
-
110 Points
-
868 Points
J.B. Ferguson, Champion
-
37,254 Points
-
868 Points
-
110 Points
Now for speed dialing from the buttons on the phone. First, create a user extension that will be used to speed dial. Test it by dialing that extension and make sure that it is working correctly. I have previously posted some tips on speed dialing. Once that speed dial extension is working correctly you will need to go into the presence set up under each user phone that you want to add that speed dial extension to. The presence buttons also allow you to see if another physical extension is in use and can allow you to place a call on hold and pick it up at another phone that has been given permission to see that extension in the presence set up area.
Hope this helps.
-
292 Points
- 60 Points
- Choose the user that you have set up as the speed dial.
- Now go to Call Handling and Forwarding.
- At the very bottom there is a section called Incoming Call Information, click on that. This is where my problem was.
- Look in the bottom section where it says Direct Calls and make sure that Never is selected.
Note: Selecting Never will give you a warning popup when you try to save but do it anyways. - If you don't have never selected, when someone tries to use that extension from a ring central phone/extension it will first require the number being called to answer and agree to accept the call. This is not a problem when the extension is selected by an outside caller.
RC-Installer, Champion
-
27,748 Points
Then turn off all features not needed like VM and hold music ETC. A template could be used for this
then in call handling just put the phone number you want to call. In the first and last name sections put the name for this speed dial like
Mikes Pizza
Mike in the first name field
Pizza in the last name field
Thanks
Chuck
Certified RC Installer
chuck@yoritguy.com
-
2,488 Points
can RC simplify the process by having a check box [instead of a template] that will set all the "handling", "VM", other things to what they need to be.
This might actually work for everybody :)
-
292 Points
When I got setup with RC, the implementation specialist helped me setup an extension which my customers could press which would forward to an external number. We used the Unconditional Forwarding. It works for my customers but not for me when I press that extension.
J.B. Ferguson, Champion
-
37,222 Points
It sounds like you have your number in a Advanced Calling Handling Rule somewhere, maybe when you were testing it out?
-
150 Points
-
102 Points
RC-Installer, Champion
-
27,736 Points
I could talk to you about it more on how to make this a fit for you guys.
Let me know
Chuck
Certified RC consultant
Chuck@yoritguy.com
-
102 Points
RC-Installer, Champion
-
27,736 Points
Let me know
- 60 Points
-
132 Points
Related Categories
-
Company Settings
- 486 Conversations
- 517 Followers
-
Admin Topics
- 953 Conversations
- 1027 Followers