Compatibility issue installing the phone app 10.1.2 on Windows 10 1803

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I'm trying to install the phone app on a Windows 10 desktop with the 1803 update in an office of approximately 6-10 computers. All the other computers were able to install the software without issue. This one computer throws a 2503 and 2502 error and fails the install.

Run as administrator is not an option as we have been using admin accounts to attempt the install.
The first thing I did was reboot the computer. 
I ran Windows update to make sure that wasn't the problem.
I tried using elevated privilages
RC support verified that there are no issues present in the registry
When I run the compatibility troubleshooter in windows, it says the program is incompatible
When trying to install other versions of the software, I get the same error. 
I was able to install RCMeetings without issue

Any thoughts?
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Posted 1 year ago

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Photo of Chris Verdin

Chris Verdin, Champion

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Are all computers running 1803 as well?
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Saadet - Community Moderator, Official Rep

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Hey John, are you still having issues with those computers?
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Joseph Lalla

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It appears this latest version needs to be run as the current user, rather than a system account.