Completely Disable DND Option on Polycom Phones

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  • Updated 1 month ago
FEATURE REQUEST TEMPLATETo help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 
  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
U.S. Account
  1. A brief description of the business 
Construction / Flooring 
  1. A high level description of the product or feature being requested
Remove Do Not Disturb feature from Polycom VVX-411
  1. A typical use case scenario explaining how your business would use the feature
By removing this option from the phone it will not allow users to disable receiving phone calls. All call are important and should be answered by users.
  1. Benefit of such feature
Same as above
  1. Include any related case number if applicable
None
  1. Number of Users and/or Digital Lines
10 lines
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ALEXANDER

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Posted 9 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-03-29   We had this done for us a few weeks ago.  YOu can contact your Customer Success Manager and request their Tier II to do it.
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Sidney Sokoloff

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Do you have some type of reference #? I called Customer Success and they said it is not possible and checked with Tier 2. Thanks! 
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ALEXANDER

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Hey Thanks for the update. May we get a case # for the request. I am on the phone with one of RingCentral's tech guy. Thanks!
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Cecile Glassy, Champion

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@Sidney Sokoloff 

Yes it is available for Polycom phones via a custom config file - I have had this done to our system on multiple occasions for different configuration changes by our Tier 2 Technical Assist Mgr. Please involve your Customer Account manager - they can get you connected to someone who can do it.