Conditional Voicemail

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Account type: Canada, RingCentral Office Standard 20 line
Business Type: 90 users.

Here is the procedure that I would like to be able to do:

A call comes to extension A, and the call is connected to extension B through Advanced Call Handling.
If the user at extension B does not answer, have the voicemail greeting from extension A play for the caller.

I am currently using the above procedure as a work-around for not having call-waiting available for Call Queues. However, the only option for voicemail currently is to use the greeting from the extension that has been transferred to.
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Calder Trombley

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Posted 2 years ago

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