Conference Calls: Need method/report to track callers who joined the conference.

There needs to be a way to track the callers that have called in to the conference call - by their phone number or the access code used to log in.

Ware

420 Points

Posted 4 years ago

4 years ago

Jeremy Keller

262 Points

This reply was created from a merged topic originally titled Conference Call Report.

Would it be possible to get a report of each conference call when it is completed?

It would be great to have a report that detailed how many callers called in and what phone numbers called it. It would help us track who was on each call and helps us verify that someone who shouldn't be on the call didn't dial in and just stay silent the whole time.

(Edited)

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2016-11-10T15:23:00+00:00

Wesolowski

78 Points

I would move away from Ready Talk if Ring Central offered these and similar conference call moderator features most common on GoToMeeting and Ready Talk

2017-04-24T18:12:12+00:00

Craig Hoffman

102 Points

This is a very important feature to add

2017-04-24T18:17:13+00:00

Danno, Champion

27,924 Points

RC is releasing in May with their Large Meeting license

2017-08-30T12:59:09+00:00

Wesolowski

78 Points

Will there be an extra charge for this feature?

2017-08-30T16:40:24+00:00

Saadet - Community Moderator, Official Rep

62,226 Points

Hello Wesolowski,

I would suggest contacting your account manager regarding the Large Meeting License since there is an extra charge. They can go over the full details :)

2 years ago

Amanda Culp

146 Points

Ditto. In the world of press crashing confidential conversations this would be helpful.

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1 person likes this

2 years ago

David Shirk

268 Points

While I still need a report of attendees, it only provides after the fact validation of who participated on the call. We have security problems because only one participant code exists for all callers. Once someone has joined any call, they can join any future call. Changing the participant code manually affects all future calls. That doesn't help when you have a series of calls for two different groups. Without changing the participant code for every call you can have unauthorized people joining. Changing the participant code for every call makes it unwieldy for participants. Additionally, although a host can block additional callers from joining when a number of callers is reached, there is no way to know whether the proper people are on a large call so you could be keeping an unauthorized caller and blocking an authorized caller that dials in late.

We only do conference calls and don't want to pay for large meeting groups because we don't need web meeting functionality. In short, after 5 years of requesting reporting and enhanced participant code access features, we still can't solve our problems with the workarounds RingCentral suggests.

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2017-08-30T21:13:47+00:00

Saadet - Community Moderator, Official Rep

62,226 Points

Hello David,

Have you tried RingCentral Meetings?

2018-04-19T18:31:29+00:00

Tom Rauser

62 Points

Meetings offer more control by forcing all users to write this name in but this still does nothing land line call in's. I have hundreds of users that are able to join but no way of controlling who needs to be removed or blocked from the private call. really need control over the meeting and reporting after the fact

2 years ago

Carol Spicer

70 Points

So, is it going to be possible to get a report of each conference call when it is completed?

Comment

2018-02-15T20:06:29+00:00

Saadet - Community Moderator, Official Rep

62,226 Points

Hey Carol,

There is no ETA on if/when this feature may become available.

2018-02-16T13:09:21+00:00

Carol Spicer

70 Points

Hopefully soon. This feature would really be beneficial.

2 years ago

Craig S

100 Points

I echo Carol's point. With my conference number with Premiere Global Services, after each meeting, I can get an email that says who was on the call (or at least the phone number that dialed in) and how long . This seems like a basic function that can be added and should be part of the package.

Comment

2 years ago

Craig S

100 Points

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2 years ago

WKB

80 Points

We also need this. We are a new customer and quite frankly am shocked this most basic of reports is not available on this system. With our old provider you could have the Conference Report automatically emailed to the host when the call concluded.

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1 person likes this

2 years ago

Ronda Tappan, Champion

878 Points

As a reseller, I get this question a lot. When will this be implemented?

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1 person likes this

2018-03-06T14:54:26+00:00

Saadet - Community Moderator, Official Rep

62,226 Points

Hi Ronda, I haven't heard from our Product Team if there is an ETA on this. If I do, I will update this thread!

2018-06-22T14:45:39+00:00

Paul

100 Points

Please let us know when we can get a simple report of How is on Active Call? list of phone numbers at least and a follow up Report of prior participants

1 year ago

Todd Huntley

102 Points

Just had this come up with a call today. I see this request has been made 2 years ago. When will this be implemented?

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2 people like this

1 year ago

Torres

198 Points

This reply was created from a merged topic originally titled Way of determining who has joined the audio conference.

Way of determining who has joined the audio conference added on the touch tone commands or a name recognition

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1 person likes this

6 months ago

Orchard Medical Center

170 Points

This feature is still not available as of 3/19/2019 three years into this thread?

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4 people like this

2 months ago

Stephen Smeke

86 Points

Really sad how this isn't yet available. Your competitors like UberConference are going to eat your lunch. Conference Call functionality is so important. Their reporting is great. For now, I'll stick with UberConference & DialPad.