Conference Calls: More dial in phone numbers for Canada (more city included)

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I am working with board members that are all over Canada and the dial in phone numbers possibilities are very limited.  We need numbers for ALL the major cities in Canada.  Thanks
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Posted 2 years ago

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Keenan Tims

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We have the same issue, and what is more ridiculous is that US accounts apparently have access to different / more desirable Canadian cities than we do. It's kind of absurd.
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Saadet - Community Support, Official Rep

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Hey Keenan, I'd like to do a comparison. Could you share a screen shot of the Canadian numbers you are seeing? 
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Keenan Tims

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Sure. We are in Vancouver, so no local number is available for us or the majority of our customers.

(Edited)
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Saadet - Community Support, Official Rep

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Hi Keenan, thanks for sharing.

Below are the options that a US account has when we want to conference with Canada - we have to choose International Participants:


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Keenan Tims

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The 778 number is local to us here... I have the attached screenshot from my sales rep on his account, I don't know why this can't be enabled on ours.
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Saadet - Community Support, Official Rep

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Hi Keenan....I'm not sure why it's varying between different Canadian accounts. Seems odd. I'm going to see if I can find more information on this.
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Saadet - Community Support, Official Rep

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Hi Keenan, I need to get some clarification regarding your Sales Rep's account. To verify who you spoke with, could you email me their name? community.support@ringcentral.com

I spoke with our Tier 3 Support Team and they said that it is true the US has different conference numbers than Canada accounts. Unfortunately, there's no way to change it at this time.
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Wilf Rimmer

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Hi, If you're going to support Canadian Users, then Ring Central needs to step up to the plate and offer more options for dial in numbers. Not having a Vancouver number or any other major BC City is just bizarre. 
(Edited)
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Taylor

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These numbers exist but you have to dig for them. Add this to the list of easy fixes that RC seems to enjoy avoiding.
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Whitehorse_Wilf

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Do you have a link to them?
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Colleen

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where have you be able to find them?
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Taylor

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Like I said, you have to dig. If you search the knowledgebase it brings up community articles instead (way to go RC!). So I had to do a custom google search on the KB domain. This article explains the conferencing process.

This article has the US numbers.
This article has the Canadian numbers.
I notice the article doesn't have the vancouver number on it, but that number was provided to me by a support agent. It is: 778-200-8149
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Colleen

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This is still an issue.. I don't understand why all major Canadian cities aren't on here.. or at least a number for each province... if there is a way to fix this please make it clear! This is super frustrating especially since there isn't a toll-free conference number to choose from.