Conference Calls: More dial in phone numbers for Canada (more city included)

I am working with board members that are all over Canada and the dial in phone numbers possibilities are very limited. We need numbers for ALL the major cities in Canada. Thanks

Julie Kathleen Campbell

150 Points

Posted 3 years ago

2 years ago

Keenan Tims

114 Points

We have the same issue, and what is more ridiculous is that US accounts apparently have access to different / more desirable Canadian cities than we do. It's kind of absurd.

Comment

2018-07-05T16:22:12+00:00

Saadet, Employee

68,162 Points

Hey Keenan, I'd like to do a comparison. Could you share a screen shot of the Canadian numbers you are seeing?

2018-07-10T17:19:33+00:00

Keenan Tims

114 Points

Sure. We are in Vancouver, so no local number is available for us or the majority of our customers.

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740017/RackMultipart20180710-16198-vkcquj-Screenshot_20180710_101900_inlinepng1531243170

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740017/RackMultipart20180710-16198-vkcquj-Screenshot_20180710_101900_inlinepng1531243170

(Edited)

2018-07-11T14:11:37+00:00

Saadet, Employee

68,162 Points

Hi Keenan, thanks for sharing.

Below are the options that a US account has when we want to conference with Canada - we have to choose International Participants:

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740196/21494-11256rz_inline.png?1531318264

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740196/21494-11256rz_inline.png?1531318264

2018-07-11T17:25:44+00:00

Keenan Tims

114 Points

The 778 number is local to us here... I have the attached screenshot from my sales rep on his account, I don't know why this can't be enabled on ours.
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740233/RackMultipart20180711-74817-juu44z-image001_inline.png?1531329937

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740233/RackMultipart20180711-74817-juu44z-image001_inline.png?1531329937

2018-07-11T19:44:20+00:00

Saadet, Employee

68,162 Points

Hi Keenan....I'm not sure why it's varying between different Canadian accounts. Seems odd. I'm going to see if I can find more information on this.

2018-07-13T14:19:41+00:00

Saadet, Employee

68,162 Points

Hi Keenan, I need to get some clarification regarding your Sales Rep's account. To verify who you spoke with, could you email me their name? community.support@ringcentral.com

I spoke with our Tier 3 Support Team and they said that it is true the US has different conference numbers than Canada accounts. Unfortunately, there's no way to change it at this time.

2018-09-12T21:39:36+00:00

Whitehorse_Wilf

110 Points

Hi, If you're going to support Canadian Users, then Ring Central needs to step up to the plate and offer more options for dial in numbers. Not having a Vancouver number or any other major BC City is just bizarre.

(Edited)

2019-01-18T08:27:29+00:00

Mike Gustavson

1,468 Points

We're in the same boat here - the numbers do exist, but are buried in the international list. The fact that you can't select a Vancouver number as primary makes no sense.

2019-02-18T14:56:16+00:00

David MacDonald

132 Points

Same situation here ... this is affecting our business as we are constantly trying to explain this to our clients ...

2019-08-23T07:09:28+00:00

Edward Wolosezky

80 Points

How is this still and issue? We have no conference dial in for Vancouver still?

This is RIDICULOUS!

2019-08-23T15:55:14+00:00

Jessica - Community Moderator, Official Rep

10,864 Points

Hey Edward,

Check out this conference list, it has Vancouver listed: https://meetings.ringcentral.com/teleconference

2019-08-23T16:23:07+00:00

Edward Wolosezky

80 Points

Thanks for sharing that - but that number does NOT work.

I found out the hard way with a complete disaster of an important meeting that took two weeks to schedule. All participants left frustrated and I have to try and reschedule on an impossible deadline.

This number, BTW, does work for VANCOUVER BC CANADA...in case anyone of your thousands of affected customers may care.

1(778)200-8149

2019-08-23T16:24:30+00:00

Edward Wolosezky

80 Points

Why why why are the correct numbers for ALL major cities not included in the APP or the online scheduling system???

OR at least use a default COUNTRY TOLL FREE dial in number?

2019-08-23T22:16:07+00:00

Jessica - Community Moderator, Official Rep

10,864 Points

Thanks for reporting that Edward, I'll make sure to forward that on to the right team.

1 year ago

Taylor

2,302 Points

These numbers exist but you have to dig for them. Add this to the list of easy fixes that RC seems to enjoy avoiding.

Comment

2018-09-13T22:13:00+00:00

Whitehorse_Wilf

110 Points

Do you have a link to them?

2018-12-05T16:30:41+00:00

Colleen

198 Points

where have you be able to find them?

2018-12-05T21:39:27+00:00

Taylor

2,302 Points

Like I said, you have to dig. If you search the knowledgebase it brings up community articles instead (way to go RC!). So I had to do a custom google search on the KB domain. This article explains the conferencing process.

This article has the US numbers.
This article has the Canadian numbers.
I notice the article doesn't have the vancouver number on it, but that number was provided to me by a support agent. It is: 778-200-8149

2019-01-22T21:59:39+00:00

Tristan Peterson

100 Points

Here is a link to all of them: https://meetings.ringcentral.com/teleconference

2019-02-18T15:02:02+00:00

David MacDonald

132 Points

Now the only thing we need is to have them integrated in the apps !

1 year ago

Colleen

198 Points

This is still an issue.. I don't understand why all major Canadian cities aren't on here.. or at least a number for each province... if there is a way to fix this please make it clear! This is super frustrating especially since there isn't a toll-free conference number to choose from.

Comment

1 person likes this

1 year ago

Mike Gustavson

1,570 Points

This reply was created from a merged topic originally titled Canada: Vancouver Conference Dial-In Number.

I'd like to be able to select a Vancouver number as the default conference dial-in number for our users. While a Vancouver number does exist on the international list, it isn't selectable in RC settings as the default number (you can choose from Edmonton, Halifax, Quebec, St. Johns, Ottawa, Toronto).

This means that it doesn't show up in the RC app for easy access, or in e-mail notifications - this means participants have to use the international dial in numbers link to find it.

It's a bit ridiculous that this isn't selectable.

Comment

1 year ago

Joe Ramsay

132 Points

Amen to this. The available numbers should be in the selectable list when creating an invitation. And Amen also to including more numbers in some of the mid-size cities. Goose Bay NL, Corner Brook NL, Charlottetown PEI, Fredericton NB, Kingston ON, London ON, North Bay ON, Thunder Bay ON. Victoria BC should all be included.

Comment

Conference Calls: More dial in phone numbers for Canada (more city included)

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Conference Calling