Conference Calls: More dial in phone numbers for Canada (more city included)

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I am working with board members that are all over Canada and the dial in phone numbers possibilities are very limited.  We need numbers for ALL the major cities in Canada.  Thanks
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Posted 2 years ago

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Keenan Tims

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We have the same issue, and what is more ridiculous is that US accounts apparently have access to different / more desirable Canadian cities than we do. It's kind of absurd.
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Saadet - Community Support, Official Rep

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Hey Keenan, I'd like to do a comparison. Could you share a screen shot of the Canadian numbers you are seeing? 
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Keenan Tims

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Sure. We are in Vancouver, so no local number is available for us or the majority of our customers.

(Edited)
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Saadet - Community Support, Official Rep

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Hi Keenan, thanks for sharing.

Below are the options that a US account has when we want to conference with Canada - we have to choose International Participants:


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Keenan Tims

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The 778 number is local to us here... I have the attached screenshot from my sales rep on his account, I don't know why this can't be enabled on ours.
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Saadet - Community Support, Official Rep

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Hi Keenan....I'm not sure why it's varying between different Canadian accounts. Seems odd. I'm going to see if I can find more information on this.
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Saadet - Community Support, Official Rep

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Hi Keenan, I need to get some clarification regarding your Sales Rep's account. To verify who you spoke with, could you email me their name? community.support@ringcentral.com

I spoke with our Tier 3 Support Team and they said that it is true the US has different conference numbers than Canada accounts. Unfortunately, there's no way to change it at this time.
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Whitehorse_Wilf

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Hi, If you're going to support Canadian Users, then Ring Central needs to step up to the plate and offer more options for dial in numbers. Not having a Vancouver number or any other major BC City is just bizarre. 
(Edited)
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Mike Gustavson

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We're in the same boat here - the numbers do exist, but are buried in the international list. The fact that you can't select a Vancouver number as primary makes no sense.
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David MacDonald

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Same situation here ... this is affecting our business as we are constantly trying to explain this to our clients ...
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Taylor

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These numbers exist but you have to dig for them. Add this to the list of easy fixes that RC seems to enjoy avoiding.
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Whitehorse_Wilf

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Do you have a link to them?
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Colleen

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where have you be able to find them?
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Taylor

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Like I said, you have to dig. If you search the knowledgebase it brings up community articles instead (way to go RC!). So I had to do a custom google search on the KB domain. This article explains the conferencing process.

This article has the US numbers.
This article has the Canadian numbers.
I notice the article doesn't have the vancouver number on it, but that number was provided to me by a support agent. It is: 778-200-8149
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David MacDonald

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Now the only thing we need is to have them integrated in the apps !
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Colleen

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This is still an issue.. I don't understand why all major Canadian cities aren't on here.. or at least a number for each province... if there is a way to fix this please make it clear! This is super frustrating especially since there isn't a toll-free conference number to choose from.
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Mike Gustavson

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This reply was created from a merged topic originally titled Canada: Vancouver Conference Dial-In Number.

I'd like to be able to select a Vancouver number as the default conference dial-in number for our users. While a Vancouver number does exist on the international list, it isn't selectable in RC settings as the default number (you can choose from Edmonton, Halifax, Quebec, St. Johns, Ottawa, Toronto).

This means that it doesn't show up in the RC app for easy access, or in e-mail notifications - this means participants have to use the international dial in numbers link to find it.

It's a bit ridiculous that this isn't selectable.
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Joe Ramsay

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Amen to this. The available numbers should be in the selectable list when creating an invitation. And Amen also to including more numbers in some of the mid-size cities. Goose Bay NL, Corner Brook NL, Charlottetown PEI, Fredericton NB, Kingston ON, London ON, North Bay ON, Thunder Bay ON. Victoria BC should all be included.