Conference Line Issue

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Hello,

We have a conference line that when other users join, they are unable to communicate with others until a moderator joins. Is this a setting that can be turned off, or is it an issue with the conference line that I may need to reach out to support for?

Thanks!
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Support Veritkal6

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Posted 3 months ago

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Taylor

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Please read the manual. 

Conference bridges have a setting to allow 'join before host'. If you don't enable this, people will hear music until the host joins. This is clearly explained in several KB articles on the support website. 

Edit: Here's another post that guides you through it. 
https://community.ringcentral.com/ringcentral/topics/schedule-a-meeting-that-i-dont-plan-to-attend

And a post on RC Meetings (Same concept):
https://success.ringcentral.ca/lc/cms/GSSSRCMScheduling
(Edited)