Constant iOS ringing even if I decline the call

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Two users both on iOS. When a call comes through and it rings into iOS ringcentral completely takes over the phone. Rejecting the call just causes ringcentral to ring through a moment later. Ideally if both users reject the call the call should go to voicemail.
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Posted 2 years ago

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Ted Jaffe, Official Rep

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Hi Matt - this is because the two users are in the same call queue for a particular phone number (the flow is managed by the RingCentral admin at - so be sure to check it if you're an admin).  

In general, the functionality works more like an ignore case on a user by user basis by design.  We're making some enhancements to the call queue use cases in Q3.

Please shoot an email to to follow up on more details.   Our team is eager to speak with you directly some more on this subject :)