Constant iOS ringing even if I decline the call

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  • Updated 4 months ago
Two users both on iOS. When a call comes through and it rings into iOS ringcentral completely takes over the phone. Rejecting the call just causes ringcentral to ring through a moment later. Ideally if both users reject the call the call should go to voicemail.
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Matt

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Posted 4 months ago

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Ted Jaffe, Official Rep

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Hi Matt - this is because the two users are in the same call queue for a particular phone number (the flow is managed by the RingCentral admin at service.ringcentral.com - so be sure to check it if you're an admin).  

In general, the functionality works more like an ignore case on a user by user basis by design.  We're making some enhancements to the call queue use cases in Q3.

Please shoot an email to  glip.mobile.feedback@ringcentral.com to follow up on more details.   Our team is eager to speak with you directly some more on this subject :)

Thanks,
Ted