Contacts: Increase limit above 10K

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  • Idea
  • Updated 3 months ago
  • (Edited)
What do I do if I have thousands of contacts that I use for faxing. How many contacts can you have in your contact list. If RC doesn't support that many contacts, how else can I fax
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richard black

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  • frustrated

Posted 5 years ago

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Desiree, Alum

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Hi Richard,

You can have up to 10,000 contacts per mailbox.

If you have any issues with that please let us know.


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Mark Johnson

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I have 14000. can we please get the limit increased?
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Steven Lemon

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There are some great answers here. It's just that it is difficult to match them up with MY QUESTIONS!
How do I add or delete contacts, for example
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Ben Foster, Alum

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Hi Steven, the quickest way to add a whole bunch of contacts is to upload them via .csv to your online account. Navigate to the Contacts tab, then click Personal. You'll see an Import button near the bottom of the window - click it to batch-upload many contacts at once. As for removing contacts, you can delete many at once by clicking the Edit Contacts button within the Personal Contacts section. 
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Jackson Mills

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How will we know when the contacts have maxed out or are nearing it?  Is there a count?  Is the limit still 10k per account???
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Kim, Alum

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You can have up to 10,000 contacts.  

I can change this to an Idea, so that we can request the limit to be increased. 
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Mark Johnson

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Please! Please! Please! 10,000 is too few a limit for a business. Can we get 25,000 or more?
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Grant Bisher

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Please increase the limit! My is essentially held at a standstill without the ability to add more contacts. We receive many calls a day from clients and the contact sheet allows us to keep track of who we have spoken to and who we have not. Thank you!
This reply was created from a merged topic originally titled CONTACTS.


  1. Account type:  US
  2. A brief description of the business : Transportation
  3. A high level description of the product or feature being requested: Increase the limit of personal contacts that can be added per user extension.
  4. A typical use case scenario explaining how your business would use the feature: Our business deals with transportation and we mainly use it for scheduling/appointment and it would be beneficial to have all the list of contacts under one user.
  5. Benefit of such feature: Convenience for user
  6. Include any related case number if applicable: 07225512
  7. Number of Users and/or Digital Lines
: 5 users
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Blue 1

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This reply was created from a merged topic originally titled Increase the contacts limit to unlimited.

1. U.S
2. Tech company
3. Increase the contact limit from 10k to unlimited per extension. When signing up we were informed that there was an unlimited amount of contacts that can be added. We would have never have signed up as our contact database is 80k per extension. 
4. Personalized experiences with all customers. Organization of the chat interface to increase an overall more efficient process for receptionists and operators. 
6. No case number but we are locked in for a year, unfortunately. 
7. 3 users with 33 numbers attached to acount