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2,442 Points
Posted 6 years ago
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2,442 Points
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430 Points
Lynn
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RC-Installer, Champion
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27,748 Points
Chuck
Certified Ring Central Installer
Chuck@yoritguy.com
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2,840 Points
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292 Points
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756 Points
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430 Points
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100 Points
That being said, for most people that is not going to be a valid solution, so I still definitely support the implementation of an actual shared contacts list.
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512 Points
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172 Points
How do I share contacts with others in my office?.
3 of us have ring central & we are unable to share contacts. I have a bunch in my contact list on RC but I can't send them to my co-workers RC accounts to use.
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2,498 Points
it should have been done [created/ enabled] a long time ago.
My old PBX system could do it!
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202 Points
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2,498 Points
Maybe even announce a release date!
Brett Youngberg, Champion
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2,336 Points
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200 Points
Can this request also include being able to import contacts directly into the desktop phones? Currently they only allow you to manually enter phone numbers into the phones stored directory. The desktop phones should automatically synch their contacts with the Personal contacts directory.
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162 Points
I entered all our contacts online and expected my phone to then show those names in the caller id on my deskphone. Instead, all my phone shows is the incoming number - no name/caller id. I'd really like to see the name of who is calling before I answer, not just the number.
From what I can find, the only way to get contact names to show up/caller id for incoming calls is to manually re-enter those same contacts into the cisco ip deskphone itself. Which would be a painstaking, inefficient task especially given that names must be entered T9 texting style.
RingCentral, I would appreciate any feedback or help you can offer.
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108 Points
Or RC moderator merge this thread with the Company wide shared contacts
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210 Points
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762 Points
Lab Pharm, Champion
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556 Points
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116 Points
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80 Points
RC-Installer, Champion
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27,748 Points
Also, make sure you have the latest soft phone installed
Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
Jorge Rojas, Champion
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472 Points
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3,502 Points
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350 Points
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274 Points
Mike, Official Rep
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94,128 Points
Brett Youngberg, Champion
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2,336 Points
This has been the #2 most liked thread in "Ideas" behind the Windows phone idea. It has been like that for almost 2 years now. I've been asking for this long before you guys moved to Get Satisfaction
The status of many of the projects in the Ideas section haven't been updated for a LONG time. For example, the Zendesk integration idea came much later than this, but has since been implemented but is still marked as "planned". It had WAY fewer votes or likes than this thread.
If you guys really do use the feedback here to listen to your customers and their feature/improvement requests, it would be nice if you kept it up to date or at least responded if you aren't going to do something - like the windows phone (but I would agree that would probably be a waste of resources based on adoption and the ever changing roadmap from Microsoft). Otherwise it feels like this is the idea graveyard - just a place for customers to feel like they have a way to give product feedback without it requiring your tech support resources.
A shared contact list in the company (not users) seems like it would be well within RingCentral's control and expertise for development instead of spending time developing on third party platforms like Windows, Zendesk, Google etc
Mike, Official Rep
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94,128 Points
Mike
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2,442 Points
I respect the fact that this isn't your call to make, and I appreciate you taking the time to comment in this thread, but in all honesty I'm incredibly disappointed. I posted this back in October 2013, and since then dozens of your customers have echoed the same sentiments. Clearly there is a need for this functionality, and as a company that values customer feedback I would conclude that your Product Team will see the need to address this issue immediately to make up for the nearly 17 months since I first called attention to it. I would hate to see you lose customers on account of such simple request. RingCentral is otherwise a very good product, and it would be a real shame if I had to tell my fellow working professionals to steer clear of your services.
I look forward to hearing back from you, please let us know what the timetable will be for development ASAP.
Thank you
TJ
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2,498 Points
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258 Points
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274 Points
Wow I didn't realise it was just me that found this so annoying and I've only had it a couple of days. I feel the pain for all the other users out there that have been requesting this for 2 years. Maybe if you can tell us what the developers are currently working on so that us, the users, can help determine if the current projects that are being worked on are as important as this feature.
On a positive note I had to ring support this morning about a problem I had. The helpdesk were very good and resolved my problem. thankyou
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2,498 Points
RC please let us know the new enhancements that ARE being worked on,
Maybe they are better ideas, MAYBE they aren't!
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2,498 Points
Not a peep!
Last week I specifically asked if "Non User, Company Wide Contact" feature was being worked on,...
Silence again.
Why can't Management give us an answer?
Either tell us it's being worked on, or admit it's not being worked on.
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852 Points
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112 Points
J.B. Ferguson, Champion
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37,348 Points
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112 Points
Robert Stoeber, Champion
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1,908 Points
Likewise, almost everyone I know uses Google to manage their email and contacts. It's hard to believe that in 2015 we still can't sync our Google contacts with RingCentral.
Managing contacts in RingCentral should be invisible during normal, day-to-day use, but instead it's a constant reminder that we should be looking into a new phone system.
Mike, Official Rep
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94,158 Points
So, with that in mind as an other idea, would it make sense to all of you if there were a 3rd tab for "Business" contacts so that you then had three tabs; Personal, Business, & Company and then opened up the Business tab for you to all add contacts which you could share internally? Your feedback on this suggestion is welcome.
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2,498 Points
1- Increase "Speed Dial" capacity.
2- Be able access these Speed Dials by number, i.e. enter phone speed dial function, enter 3 digit ID, Name appears on phone, press Dial.
3- This list of Speed Dials needs to be accessible by all of our system phones.
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550 Points
Any update as to when the next release is going to happen with the ignore and send to voicemail buttons fixed for inbound, 3rd party calls?
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2,442 Points
A new "Business contacts" tab sounds great to me, would definitely solve this issue as far as I'm concerned. Would love to see it rolled out as a new feature ASAP.
Thanks & keep us posted on that.
TJ
Mike, Official Rep
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94,158 Points
Also, Jason there is already a "send to voicemail" option available. When your phone rings, you should see the options in this image. If you click "To Voicemail" the call automatically dumps into the voicemail and the phone stops ringing.

Robert Stoeber, Champion
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1,908 Points
However, the addition of a third tab sounds like a reasonable solution. The iOS app and desktop softphone would easily support that within their current user interface.
While the developers are considering that feature, please ask them to include some automated way to keep the list updated. We do not want to maintain this list of "Business Contacts" in RingCentral - it has to be available in RingCentral, but updated in our CRM or other databases. So RingCentral must have some way to refresh/reload these contacts automatically. Maybe they could provide something really simple and flexible, like allowing us to specify a URL where RingCentral can fetch a csv file every night.
Mike, Official Rep
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94,158 Points
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350 Points
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550 Points
Robert Stoeber, Champion
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1,908 Points
My personal complaint is the lack of sync with my Google Contacts, but many of my clients use other systems depending on the size and type of business. That's why a simple, nightly fetch of a standardized CSV file would be appealing. Regardless of the original source I could easily script the updating of that CSV file and and never have to think about contacts again.
Mike, Official Rep
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94,158 Points
Brett Youngberg, Champion
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2,336 Points
It would be critical that specific name/number combinations get priority for the Caller ID that is displayed and in the call logs. What I find with my currently uploaded list is that if someone is calling from an office in which we have many contacts from that same company, it seems to randomly choose which person it shows as the caller ID, even though it is almost always someone else from that company (or use to work at that company but we didn't know they left). If it is an office or business number on the contact record, then the business/company name for that record should come up, not the personal name of one of the users. Or a way to specify or identify a Business record versus Person record so that if there is a "Business" record included in the list and the Caller ID matched any phone number on that business record, the Business name would be displayed and override any person records. That way we can store the company phone numbers on the person records without having to worry about the order or slot they are put into.
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150 Points
Is this in the works and when can we expect this?
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422 Points
Jose Pastor, Official Rep
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690 Points
Lab Pharm, Champion
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556 Points
- Make it searchable by company and person name
- Make sure there is a difference between Company, Person Name and capture email, phone and mobile.
- Try to prevent duplicates by prompting to combine/merge with other busiiness contacts from the same business: Example: Contact Info for Dr. Smith, Dr. Brown, and Doctor White who all work for Metro General Hospital would be listed under the Metro General Hospital entry as well as individually.
- API entry is great idea but I would really like a .csv import option as well that is set up to receive standard Outlook or Google contact info exports.
- Include a way to import or identify a Caller Id name (if this person every calls our business it will show up as "abc def" on caller id)
- I would want to upload my client list to this database (around 3000 contacts) b/c it would help our customer experience. Hopefully it can handle that many?
- Reporting - It would be great to be able to print or create file of all contacts that have been added over last X months. The purpose of this is, as admin, to make sure that staff are adding contact info in an organized / reasonable manner and to identify and fix duplicates, errors, disorganization
- Export - would want to be able to export this list in the event that you guys start to stink and I want to go to another provider. :-)
Lab Pharm, Champion
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556 Points
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2,840 Points
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188 Points
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188 Points
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86 Points
I appreciate the concern for security, but... seriously four years? For a contact list? Little surprised...
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516 Points
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140 Points
If you need this functionality (and haven't already committed time & resources to it like my company has) then I advise you use another vendor.
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516 Points
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484 Points
Still waiting for any kind of basic feature! I do not want to have to individually manage deskphones. This is a cloud based system, the phones are auto-provisioned so why cannot the address book?
I'm almost imagining this is a Cisco or Polycom limitation.
- 72 Points
2. Customer database (contacts) universally available to in house and field sales.
I suppose I will send back the equipment. I'm small business but I can do it myself better than sending an updated .csv file every week with exposure written all over it!
See you Folks, it was an interesting six hours being a RingCentral customer.
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214 Points
- 72 Points
Mike, Official Rep
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94,128 Points
Also for any new customer it's always a good idea to visit with your Account Manager or your Implementation Advisor.
Mike
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14,130 Points
Mike, Official Rep
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94,128 Points
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2,442 Points
I can appreciate that you're taking the time to explain the development process. Never as easy as just taking an idea and implementing it the next day. I get all that.
But the fact that there's still not a solution to this issue is asinine. I had no choice but to recommend to my boss that we switch vendors as soon as it makes financial sense to do so. This isn't a personal knock on you Mike. It's that there simply is no excuse for having not made any progress on this, and I highly doubt you could find any RingCentral customer that would disagree.
TJ
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274 Points
Mike, Official Rep
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94,128 Points
Mike
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2,498 Points
1- Is making a "Company Wide Directory" currently being worked on?
2- If yes, what is the estimated date of beta testing?
3- what is the estimated date of full release?
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274 Points
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422 Points
Mike, Official Rep
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94,128 Points
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214 Points
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214 Points
It feels a little sadistic
to just allow this feature request to remain in play for 4 years. Does anyone agree or am I totally out of line here???
At least allow an open api call so that someone can develop this and other features to give to your users - either free or fee based. Tons of devs would probably make api based addons for a fee and if you think they are making too much money you can allows make your own or offer to buy their work. You could even create a Ring Central approved 3rd party add-on catalog so users can purchase features they want. You would still be in control and users could get what they want and it wouldn't cost RC anything. Consider allowing a RC 3rd party addon website where devs could post $5-$20 add-ons with an option for RC to buy them out for some fixed fee of say...100 x fee. as an example. They do the work and RC keeps control and can buy out whatever features they want. What would it hurt to try?
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702 Points
Related Categories
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User Topics
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Admin Topics
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alex d
one list for all users to access. update only once for everybody.
Shannon Brunston
As contacts change over time, if I have 10 users who each have to take 5 minuets to interrupt their work, update a contact record with a new number and then go back to what they were doing, I've now wasted 45 minuets of the company's time.
RC-Installer, Champion
Then once central place to edit.
All you have to do is create users without phones. Avoid Ext numbers 801 - 850 these are reserved for the park function.
Otherwise any other numbers will work, 200 300 etc....
Then I create a template that will turn off all the unneeded services like music on hold, greetings VM ETC.
Fill out the name of the contact and put their phone number.
Then when you dial the extension, you are golden. This works I guarantee it.
Chuck
Certified Ring Central Installer
Chuck@yoritguy.com
Robert Stoeber, Champion
Christopher Thomson
Doug Smith
Your suggestion works on some of the numbers that I want to share.
But it does not seem to work on any 800 numbers.
Any suggestions?
Thanks
RC-Installer, Champion
Phil Denton
Phil Denton
Stephen Bashford
I don't see any feedback from RC, do they even read these posts?