option to share his/her Personal Contact List. It would also be helpful to
allow any user to share their Personal Contact List with other users or groups.
I would like each extension to have the ability to import their personal contacts into the company contacts so no matter which one of our employees are taking a call, if the person calling has had contact with us before, they will show up on caller ID.
Example: I input every new client inquiry / first time caller into my extensions contacts. I would like to be able to do this entry once for the entire company so that client can be identified easily by whatever department of our firm is taking the call throughout the client's process of working with us.
The more we start to use and sell the RingCentral product, the more we realize that trivial things, like having a Company Wide Address Book shared throughout all the extensions, are just not offered. Worse yet, the status on this conversation reads NOT PLANNED. Are you serious?
At first, our customers are excited to use RingCentral, then they ask us for small things that anyone would logically assume is available on a system like this, LIKE SHARED CONTACTS. And every time we have to tell them, "they're working on it", when in reality it's really NOT PLANNED.
All it takes is adding another database table...
1. Real Estate
2. I would like to be able to text my contact or one of my co-workers contact using the ring central app. Just like you can on a regular cell phone by sharing a contact saved in your phone via text message (sms)
3. After speaking with a new lead or client to share your direct contact information with them. Or a co-workers direct contact information with the new lead/ client.
4. Efficiency - not to have to type your info in every time, Professionalism- so the new lead/ client doesn't have to manual save your contact information from a text message or writing it down. Less loss of information or incorrect information taken.
A workaround for this would be to create a Call Queue, and name it the contact, let's say "Joe Schmoe". Set it's Hours to be like 1am to 1:15am, and then under Call Handling, under Afterhours, set it to Unconditional Forward and enter the number of the contact, like 423-125-6745. Now all calls to that extension go to the contact's phone number, and it also shows in the Company Directory alongside your existing contacts.
Not so elegant, and they have to be done one by one, but it's something.