Contacts: share my Personal Contacts with all users

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  • Idea
  • Updated 2 months ago
  • Under Consideration
  • (Edited)
We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the
option to share his/her Personal Contact List.
It would also be helpful to
allow any user to share their Personal Contact List with other users or groups.
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Richard Callaway

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Posted 6 years ago

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This threat is 3 years old, and Ringcentral really thinks that it's efficient if users in a company don't have the same contact information for clients who call in? Really? In every company the employees would need to know who is calling and being able to leave notes for this caller that are available for the next call. I am not talking about adding a complex and expensive crm like salesforce. That should be possible to accomplish through the rincentral phone app. Just let people share the contact information and add notes. so that this pops up and is available next time the client calls in. I can't believe Ringcentral spends resources for Glip that is completely useless for most companies and does not provide a very basic contact management option.
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Lee, Champion

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It sounds to me like that is exactly what you are talking about, a CRM Product. Glip seems to be only a communication platform. We built our CRM using the RingCentral APIs that are available. They have all the tools available to you. 
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Guy Smith FOAB

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Can you please confirm which package you are using please?
I was told that only Premium and above had   API access. The poor so and so's on Entry and Standard plans have no access (:-/
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Jamie Gorton

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This thread:

Users: Gee, I have more than 1 employee, we should share contacts

RC: WOW, we are FLOODED with so many good ideas! Thanks for being such an awesome community!

Users: Actually, we've been waiting for years for this and even relatively archaic technology supports this.

RC: We have no way of knowing what the users want so don't forget to "Like!" this thread
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Sarah DiGloria

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Well said. It's like they're being willfully blind about this issue.
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Edwin Evangelista

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This reply was created from a merged topic originally titled Synchronize contacts on all extensions.

Synchronize all contact to all extensions once a certain extension adds a contact
Also ability to add contacts on the Company Contacts
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This reply was created from a merged topic originally titled Consolidated contacts for all extensions.

Consolidated contacts for all extensions for the entire account for all user to use
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Jack Carey

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this is completely necessary for a lot of paying customers and it's incredibly disappointing that this has been open for three years.
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Laura Forrester

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Our employees absolutely need to be able to share contacts. Had no idea that this was not a function of RC, I didn't even think to ask about it because it seemed so basic.
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Athena L.

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I was told by RC's tech support to go to the "community" to reach the RC engineers about this Feature Request.  Not sure if they even read these posts at all, and also not sure why it has been 5 years since OP started this thread, and I still need to export all my boss's contacts & import into our sales reps contact lists manually, just so everyone in the company will know who's calling us... 

Am I missing something??  If so, please let me know! :)
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Saadet, Employee

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Hey Athena, we regularly send reports to the Product Team about the hundreds of requests we receive monthly. Right now this is something that our Product Team understands and they're looking into how they can make it happen. There's no ETA right now but when we learn more, we'll share on this thread :)
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New to RC, we are just moving over from a free PBX system and a bit perplexed by how contacts are intended to be used by RC customers. We didn’t expect to lose such an important feature going from Free to Paid.

I see there have been 200 people actively interested in the topic and it has been over 5 years. Is there any threshold that RC uses to trigger an issue like this being addressed?

I ask because I think there are likely hundreds more that read the thread and feel reaching out will be futile. Can you give us some understanding of how practically RC thinks we should handle this?
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Becky - Community Support, Official Rep

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Alkinga, we totally hear you and understand how frustrating this can be. 
As Saadet mentioned, we will share when we have more details from the Product Team.
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Daniel Speight

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This reply was 5 months ago, do we have any update? The post was created 5 years ago and isn't the only one asking for exactly the same thing. This is so basic, our old on premise telephony solution had this 10 years ago.
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Matthew Plummer

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This has been on the board for 5 years! Doesn't seem like a major undertaking. Just add a tick box to each personal contact to determine if it is shared with the entire organization or just kept personal.
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Christian Garland

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Is there an update please from the RC product team? We have today gone live on Ring Central and cannot believe sharing personal contacts is not possible nor is being able to program a Polycom deskphones contacts from Ring Central app. Convergence this is not!
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Arthur Ng, Product Manager

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This is Arthur speaking from the Product team. This feature will be massively upgraded in 2H of 2020. Stay tuned.
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We're hopping from foot to foot with anticipation, Arthur.  Can you share any more information?
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Arthur Ng, Product Manager

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Hi BetterCoffee,

Q3 is the timeline we have already started working and building the feature out - This is coming no matter what ! 
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Nick Chason

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Arthur - is this going to also include a MUCH easier method to add NEW contacts. I don't want my assistant to have to login to the admin site to add a contact
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Gina Brooks

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We are New to ring central and I can't believe that there isn't a shared contact list.
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Muhammad Shabbir

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I'm not sure how I can have my contacts appear on all areas. Contacts on my phone app isn't showing up on the PC app. I strongly agree with having a central addressbook that you can update and share with the team. 

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Mike Coleman

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This reply was created from a merged topic originally titled Sharing contacts between all users in ring central.

US Account
Refinishing Business
Highest level

It would be nice to see all of the same contacts across all of the users in ring central
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Isaac McCreary

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This reply was created from a merged topic originally titled Single company contact list.

I need to have all my employees share the same contact list. This way when a contact info. changes, all other employees will have access to the updated contact list.