option to share his/her Personal Contact List. It would also be helpful to
allow any user to share their Personal Contact List with other users or groups.
I would like each extension to have the ability to import their personal contacts into the company contacts so no matter which one of our employees are taking a call, if the person calling has had contact with us before, they will show up on caller ID.
Example: I input every new client inquiry / first time caller into my extensions contacts. I would like to be able to do this entry once for the entire company so that client can be identified easily by whatever department of our firm is taking the call throughout the client's process of working with us.
The more we start to use and sell the RingCentral product, the more we realize that trivial things, like having a Company Wide Address Book shared throughout all the extensions, are just not offered. Worse yet, the status on this conversation reads NOT PLANNED. Are you serious?
At first, our customers are excited to use RingCentral, then they ask us for small things that anyone would logically assume is available on a system like this, LIKE SHARED CONTACTS. And every time we have to tell them, "they're working on it", when in reality it's really NOT PLANNED.
All it takes is adding another database table...
I will dip my toes into this somewhat warm water here. I'm Elliot a newish Product Manager here at RingCentral. My apologies on the response delays on this topic.
One of the things I've been researching at RingCentral is Contact Management.
I actually replied on another related Contact Management thread (maybe these threads should be combined?) saying pretty much the following. I am looking for some intel to clarify all the things we need to do that are Contact related in order to have a clear position on the benefits that are needed by our customer base.
If you'd like to participate in this research beyond this Forum, please fill out the survey here: https://goo.gl/forms/oVhtd4OmmdoYHaNk1
I can't promise any short term movement on this enhancement, but I will be transparent about where we are. We are now researching this as a part of our rolling planning for more strategic items, and this is an item that's on the table. That said, I'm moving the status of this to Under Consideration.
I look forward to hearing from you all.
We are a Canadian account holder.
We are an industry leading real estate team who use technology and manpower in ways never before seen in real estate. We have a team of about 20 people.
We need a centralized company contact list updated in real time.
If one of our realtors or admin staff create a new contact (with a name and some notes) in their RingCentral desktop or smartphone app this information should be immediately available to all team members. If the customer calls a different realtor in the group or one of our office's central lines the team member answering the phone should be able to see the client's name and the notes made by the previous team member.
This way the person answering the phone will be aware of who the caller is to our company and see any comments made by team members after previous calls.