Contacts: Store extensions in address book

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  • Idea
  • Updated 1 year ago
  • (Edited)
We just started using the desktop app instead of our mobile phones and I'm trying to have our employees use a global address book to call our customers. We need to be able to store extensions in the address book in order to reduce overhead. Very basic feature indeed, please get this set up quickly! 
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Simon Forget

  • 20 Points

Posted 2 years ago

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Brett Youngberg

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In my personal RingCentral contact list, on both the desktop, mobile, and web contact interface, I CANNOT save the extension number of contacts on their contact record. e.g. Mary that works for ACME can be reached at her company mainline and then I need to press ext 123 to reach her. I can't save this on Mary's contact record in RingCentral.... if I add "ext 123", it replaces it with "* 123" when I click out of the field, but when I press save, it removes it entirely.

I hate to point this out, but that means that RingCentral customers cannot save the extensions of other RingCentral customers they may be doing business with which is crazy considering that all RingCentral users get an extension number.


FYI - Not sure if Simon's idea is part of the Contacts: Adding Non RingCentral Users to Company Contacts or if he also is frustrated he can't save contact extension numbers.

Also, it's annoying to have to create separate personal contacts for Company contacts in order to save a colleagues mobile phone, home phone, etc
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Brett Youngberg

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Any update on this? It's kind of ridiculous that RingCentral users are all extensions in the system yet we cannot create contacts in our RingCentral address book that save extensions. In B2B, that makes it very difficult. I have to save the extension in the notes, but when I click to call, the notes disappear...
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Mitch Krayton

  • 62 Points
Need to do this as CRMs and all contact managers allow for individual extensions be a part of a phone number.