Contacts won't sync

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This conversation has been merged. Please reference the main conversation: Refresh or sync option on the softphone/desktop app

I use Ringcentral for Windows and some of my contacts synced and some did not. On the iPhone app all contacts synced. I use chrome not outlook. How can I get the rest of my contacts to sync in the windows app?

U.S. 
Version 8.0.4.20112
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TIG

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Posted 3 years ago

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Mike, Official Rep

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Where are the contacts stored?   Or did you ad them through the web portal (use a CSV file? )  ?
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TIG

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They are in my Gmail contacts and my iPhone. They sync with each other. Somehow some of my contacts synced with ringcentral early on but they won't all sync. The iPhone app does sync but not ringcentral for windows.
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TIG

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I will try this thanks!
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TIG

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How long will it take for them to show up in the windows app?
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Mike, Official Rep

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They will show up right away, as soon as you upload the csv file.  If you are not seeing them, log out of the Desktop app, then log back in again, and they should be there. 

Mike 
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TIG

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That did it. Thanks!
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Mike, Official Rep

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Happy to help!

Mike
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Mike, Official Rep

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FYI.... I'm going to merge this post into an "idea" request that we have for force synce button, so that you don't have to log out & log back in.   Feel free to comment or click the Vote button on the new thread. 

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