Continue to ring previous extension after the call is forwarded on to the next extension

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  • Updated 2 months ago
We are a software company with many support techs and we have them grouped by experience. We have call forwarding setup to go to Support Group1 after 5 rings forward the call to support Group 2 then if no answer forward to support Group 3.
It would be helpful when incoming calls are forwarded to extensions sequentially, to have the option to continue to ring previous extensions after the call is forwarded on to the next extension. So if a tech comes back to their office they could still know their is an incoming call even if it has been forwarded to the next group, or if they get off a call there phone starts ringing and they can pickup the call quickly.
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Richard

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Posted 2 months ago

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Ronnie LaNasa

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That feature and function is called bridged line appearance in the industry.  When a call is "forwarded" that call is gone.  Like a piece of mail that is forwarded. 
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Richard

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And I want an option to enable the call to not be "Gone" just forwarded (copied)

Can I add the extensions that are in Group1 to Group2.
Group1 (Ext 1 and 2)
Group2 (Ext 1 and 2 and 3 and 4)
Group3 (Ext 1 and 2 and 3 and 4 and 5 and 6)