SMS: Copy/Paste several numbers for texting

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  • Updated 5 days ago
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When you need to send the same text message to several phone numbers, could be good if you can just copy/paste from any source (excel, text file) the list of phones into the RingCentral Desktop App.
Actually you can't.
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Claudio (Customer)

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Posted 3 years ago

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Danno, Champion

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+1
In the meantime, I'm using EZ Texting.  They have a free version (depending on number of texts sent) until the same feature offered by RC>
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Tim Ortiz

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This reply was created from a merged topic originally titled More texting features.

On the desktop app I want to be able to "copy and paste" a large group of phone numbers from excel and paste them in the text box. Currently if I do that it puts all the numbers together like it is an international number. I can put up to 50 numbers in but only one by one. I pay another company thousands of dollars for this feature. It would be highly valueable if you can do this. Please call me to show you an example.
(Edited)
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Tim Ortiz

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Mike when were you going to contact me for a demo on the bulk texting with my current carrier?
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Mike, Official Rep

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Hello Tim,  I'm not sure what you are referring to.  Do you have a ticket opened on this? or were you working with another rep? (or perhaps Kim, here on the Community)? 
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Tim Ortiz

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Sorry a tech wanted me to show him how I use my current software and demo it so he could start to build off that.
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Mike, Official Rep

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The best thing to do is just write up a description and business use case scenario and post right here on this thread so our product team can see it.
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Serhat Cakmak

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Did anyone find a solution to this problem?
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Jerry Lauzon

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Hey Mike, I use Go SMS Pro for texting. When I send a text to a number that came through Ringcentral, the @ringcentral is attached to the phone number. This usually gets me an UNDELIVERABLE message. How do I detach the @ringcentral?
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Mike, Official Rep

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moving into new category

Please reference the new conversation here: Go SMS Pro
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HLB

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I have also tried copying and pasting several numbers at once using various methods.  In Excel, I have added a column and added a comma and space to each number I have saved.  This still does not work for copying/pasting.  Any ideas on how to make this work would be great!  
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Weaver

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This reply was created from a merged topic originally titled batch text messages.

USA - Desktop version
Does RingCentral have the functionality to batch a text to multiple numbers, that are not in my contacts, all at one time?
I would love to be able to paste a string of phone numbers, upload a spreadsheet, etc and send a text to all on the list at one time.  None of these numbers would be in my contacts.  Similar to a blast text to multiple phone numbers that are not in my contacts, etc.
I have attempted pasting several different string formats but RC only text the first phone number in the string.
Thanks!
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Stephen Schofer

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This reply was created from a merged topic originally titled Idea: I would love to be able to paste a string of phone numbers to send a text t....

I would love to be able to paste a string of phone numbers, or upload a spreadsheet, etc and send a text to all on the list at one time.  A blast text to multiple phone numbers would make life much easier. Minimize Manually Putting single phone numbers one at a time. 
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Reincom LLC

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This would really help me. Alternatively, I would be able to scroll through a list of my contacts (with all numbers exposed) and tick each contact/number I would like to send rather than painstakingly selecting them one at a time into a group. 

The solution that is typically proposed is to set up a group. Just in case the team in charge of features is not quite understanding why this won't work... Let me explain. We manage properties. There are a different group of people on any given day that are late with rent, or on our maintenance list. A group would never work in this scenario since it changes daily. 

The tick box version would work for working within the app. Several people have asked to be able to paste a string of text comma separated and text each number. This would be very useful when working with external data.

This would be a great feature. Please add one or both.
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Jamie W. Thomas

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This reply was created from a merged topic originally titled Grouping numbers for group/blast text..

I use the desktop Ring Central app to send a large number of
group texts every day and would like a feature that would allow me to add a
group of numbers (30+) in the "To:" field at one time, via import or
copy/paste. I have tried various delimitators and none of them will allow this
function. When I have tried this all the numbers group into 1 number.  I have talked to your support team and they
indicated that this feature does not exist. 
It would be a great enhancement to your app if you made this
possible. 



Mortgage Call Center, 50+ users.  desktop app, windows. USA.

 

 
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Allan Sanchez

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This reply was created from a merged topic originally titled MASS-TEXTING (SMS).

I'd like to follow up the feature request of mass-texting. Instead of copy and pasting one phone number at a time from a spreadsheet; is there a way where you can choose multiple cells on the Excel and paste it to Ring Central App to mass text?
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Bob Robinson

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How is this flagged as "Implemented?"  I just saw a new Idea topic on this today and tested it and it doesn't work on version 10 of RC Phone.  I tried from Excel, I tried from notepad with different separators (comma, semicolon, space, tab, return) and nothing worked.  This seems like a different idea than the one that appears to be implemented, which is to create contact groups and texting the group.
(Edited)
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Saadet - Community Support, Official Rep

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Sorry, Bob! I'm not sure how that got changed but it was incorrect.
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Jackee Jarvis

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This reply was created from a merged topic originally titled Ability to copy/paste multiple phone numbers from excel into the recipient field ....

US User - Doctors Office
We send out patient apppointment reminder text messages 24 hours before appointments then again around 2 hours before all appointments. We have to type each number individually into the recipient field of a next text, hit enter, then type the next number. It would save us so much time if we could just copy/paste multiple numbers at one time into the recipient field and it would recognize them each as different numbers instead of lumping them together into one incorrect number.

I have spoken with support (case #07034437) and was told that this feature was not possible but could be part of a future release.
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Janice Swatloski

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This reply was created from a merged topic originally titled Mass Text Message with Excel File Upload.

There should be a feature added to RC Text that allows us to upload a formatted Excel sheet from our internal database of employees/ customers with the phone number listed in any format (xxxxxxxxx or (xxx)xxx-xxxx or xxx-xxx-xxxx) and create a mass text message without having to individually enter each phone number. 
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Mathnasium Staff

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This reply was created from a merged topic originally titled Group texting from copying all phone numbers from an excel column to send message....

Group texting from copying all phone numbers from an excel column to send messages like "Business closed today due to Inclement weather". - No such group text possible for now