Template: Copying Presence onto many Sidecars

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Hi there, I just finished putting presence on one side car (for a PolyCom 410) for all the folks we need on it and it took quite a while. Is a way to copy that to the other sidecars, like templates? I have a hard time believing that if IBM got PolyComs that they would have to program all 500 sidecars individually. Looks like “templates” are of no help in this situation. Got any band-aids for this?
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Super Admin

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Posted 4 years ago

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Phil Koorsen, Implementation Advisor

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I'm an implementation advisor for RingCentral. There currently is no template for Presence to apply to all sidecars. I cannot say for sure but if you can log into the phones through the web browser, you could check to see if there is some type of file saved that would allow you to 'upload' it to the other phones. It's a small chance but worth looking into, however you may want to contact Polycom directly for support on that. 

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Todd Dabbs

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We had an Altigen phone system and this was very easy to do on their system.  It is extremely frustrating to setup up the phone buttons on each individual phone!
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Ben Stutzman

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Phil, the suggested solution is not viable as RingCentral locks the phones when they are registered so entering the web gui of the phone is not an option.

Adding Presence to Templates would be a huge time saver.

I have a small office but updating 30 phones when a net new user is added is incredibly time consuming.  I think it took about 2 hours last time I had to do it.
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Nathan Polonski

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I am also having this problem. Though, my use case is much smaller. I want to have a template for presence buttons on my phones. It's ridiculous that RC doesn't have an automated way to do this
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adding my vote for presence templates!  is this not an official feature request yet?

some of my offices use a specific set of lines on their phones (utilizing private park spaces), others simply prefer to see the lines of the other users in office- in any case it would be an excellent time saver for admins to be able to apply presence settings to multiple users via template.