Cost efficient way of call forwarding to cell user

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Scenario: we are a small 4 people company (Adam, Alice, George, Joe) using ring central Canada.  What we previously done was setup three extensions: extension 1 for Adam with digital line (as default), extension 2 for support and extension 3 for sale. When extension 1 gets a call, it will forward ring to Adam’s cell phone. When extension 2 gets a call, it will forward ring to Adam’s cell phone and forward ring Joe’s cell phone. When extension 3 gets a call, it will forward ring to George’s cell phone and forward ring Alice’s cell phone. Each extension gets about 15 calls a month. When employee calls customer back, they use their cell phone plus the ring out feature, so clients see the single company number as caller ID and not employee’s private number.
When we sign up a few years ago, this was the recommended method and has worked okay under the ‘pre-mobile user’ system. Is there a way to re-configure this, to maintain the ‘pre-mobile user’ pricing? So that customer still phones the central number + extension and gets forward to cell phone, and any callback done still shows the central number as caller ID?
As it stands, I am already paying for each employee’s cell phone; I simply cannot justify paying $1000+ (incl. tax and fee) a year for ring central under the current ‘mobile user’ (extension scheme). Essentially, I am only using ring central just as a simple call forwarding service. I cannot see digital line being of any use on each of the extension, as my employee are really just using cell phone line.
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john

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  • rip off

Posted 5 months ago

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Jessica - Community Moderator, Official Rep

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Hi John, 

Just wanted to give you a couple resources about the mobile users. 

Here is a KB on how to manager mobile users: https://support.ringcentral.com/s/article/Mobile-Users-How-to-manage-mobile-users?language=en_US

And here is an FAQ: https://go.ringcentral.com/Mobile-Users-FAQ.html
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Dagen Rutledge

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Hi John,

Running into this same issue, but my business is much larger. Were you able to find a solution other than moving to a different solution?

Thanks!