Cost of RingGroup vs Call Queue

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Hey Justin and Ryan,

To add to the cost of a Ring Group vs Call Queue,

As long as on the ring group, the entire call handling and forwarding section is going exclusively Digital Lines, and no external or Non Digital Line transfers, the Ring Group would not be billed.

Example: This Ring Group would generate no added charges.



Example: This Ring Group would be billed as a full Digital Line once more than 10 external calls flow through it.


Thanks,
Sam

Note: This conversation was created from a reply on: What’s the Difference Between a Call Queue and a Ring Group?.
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Sam - U.S. Support, Employee

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Posted 10 months ago

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Sam - U.S. Support, Employee

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This reply was created from a merged topic originally titled User without phone.

To add a user without a phone / phone number (to create a ring group)

1. In the admin portal, under the users tab, select Add User



2. On the Add Users tab, select Add user without phone.

3. Don't enter a state and area code, simply hit add, and proceed through the prompts.




4. You can now find your user in Unassigned extensions labeled as Ext. with no device assigned.


Note: This conversation was created from a reply on: What’s the Difference Between a Call Queue and a Ring Group?.
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Sam - U.S. Support, Employee

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This reply was created from a merged topic originally titled price sample 2.

Hey Jan,

In the first example where you list your cell phone under Home on your extension that has a Digital line already, adding a cell phone would not add any billing, as this extension already has a full Digital Line attached to it.

The only time a virtual extension gets billed extra is when there:
1) Is not a DL attached to it already, so the extension is not being billed.
2) 10 or more external calls are routed through said extension.

Example: This would not add a DL


Example: After the 10th call is routed through, this extension would be billed as a DL


Note: This conversation was created from a reply on: What’s the Difference Between a Call Queue and a Ring Group?.
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This reply was created from a merged topic originally titled regarding post above.

Sam,

Regarding your post above...it has been my understanding as a Partner that the DDL line charge referred only to Mobile app users who receive/make more than 10 calls in a month. I think we need more top-level corporate information on this "new" policy.

Given your second example above, if you call my DDL and I am not in my office to answer my Cisco desk phone but have my home phone listed under home, how can RIngCentral charge for a digital line? The call came in to a digital line and went out via a digital line. RIngCentral is out of the picture once the forwarded carrier (my home phone) takes over the call.

Likewise with a call to a mobile phone which is NOT using the RingCentral Mobile app. Similar scenario as above but I have it forwarded to my Verizon cell phone from my DDL line. Again, RingCentral is no longer involved in the call after the forwarded carrier (Verizon) takes over the call. Where is the additional DDL charge coming from.

My understanding of the "new" Mobile User DDL charges for making/receiving more than 10 calls on the RingCentral Mobile app is because it was being used by many just as if it was a digital line.

Please clarify your post above versus my scenarios.

Some additional information: https://go.ringcentral.com/Mobile-Users-FAQ.html

Note: This conversation was created from a reply on: What’s the Difference Between a Call Queue and a Ring Group?.
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This reply was created from a merged topic originally titled my entire point.

Sam,

That was my entire point. No reference was made in your post about the fact that the call came in on a digital line. I made sure to delineate that in my response to you that the call did indeed come in on my DDL (direct digital line).

So correct me if I'm wrong, as long as the call originates from a digital line before being forwarded to either a home number, a cellular number (not a RC Mobile app), a friend's house number or ANY other number, there would be no additional digital line charge.

FWIW, I'm not trying to be argumentative by any means but without the mention of a call originating from a digital line before being forwarded, it gives a totally wrong impression of what charges could be incurred. That's why I am trying to make sure I understand this both as a RC Partner and for the sake of correct information here iin the Community Forums.

You stated, "As long as on the ring group, the entire call handling and forwarding section is going exclusively Digital Lines, and no external or Non Digital Line transfers, the Ring Group would not be billed." Yet, a home phone number is external, a cellular number is external and neither are RingCentral digital lines. How can they be charged since RingCentral is no longer involved in the call after leaving the digital line?

Your response back to me is accurate, yet contradictory to your first statement that I quoted above. That's why I asked for clarification.

Note: This conversation was created from a reply on: What’s the Difference Between a Call Queue and a Ring Group?.
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i love getting to the bottom of situations 

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