Create a failover option in case of power or internet outage

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  • Idea
  • Updated 2 years ago
  • Implemented
  • (Edited)
So that if power goes out or internet connection goes out phones can be forwarded to an alternate phone number.
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Jonathan Armstrong

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Posted 2 years ago

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Cecile Glassy, Champion

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In our former phone system, we had a dedicated phone system failover circuit that would allow for limited phone traffic (only limited # of users concurrently) in the event of a power failure, and this worked well for us. I am surprised RC has not come up with this option yet. 
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Mike, Official Rep

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I don't have too many details on this yet, but our product team is working on this one.  We don't really have the ability to monitor everyone power, or monitor ISP outages, so the feature will probably look more like a Rule, that forwards the call if a certain phone can't be reached. I'll hopefully have more details in a few weeks. 

Mike 
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EPalombizio, Champion

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Jonathan - Why not use the twinning option to your mobile phone for now?
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Cecile Glassy, Champion

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FYI: Not all users have a mobile phone.
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Jonathan Armstrong

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If there is an outage and the call comes into the auto-attendant line... I want the auto-attend to be directed to a failback mobile number to bypass that auto-attendant.
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Mike, Official Rep

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Great news everyone!  We have released a feature to resolve this issue.  We can't actually monitor everyone's network, but in the event that a phone is unreachable we have a solution. View the following article for details.  We've just started pushing this out so most of you will see this in the web portal in the next few weeks. 

Call Forward for Unreachable Phone
(Edited)
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Cecile Glassy, Champion

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Thanks for letting us know - this is great!