We would like to see an enhancement where you can create a group for use in blast text messages. Today, you can send a text by selecting individual numbers or typing individual numbers. However, we would like to see a Group selection be made available. Where you can group multiple contacts in the group, select the group when creating a text and send.
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570 Points
Posted 5 years ago
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142 Points
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196 Points
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152 Points
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142 Points
Kim, Alum
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43,934 Points
LIKE in the upper right corner if you would like to see this feature added! :-)
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14,130 Points
Thanks Kim!
Kim, Alum
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43,934 Points
This feature was added to Softphone & Mobile App's
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144 Points
This feature is not on the version I have on either my phone or desktop. I still have to pick one person at a time which is very cumbersome.
Mike, Official Rep
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94,178 Points
DJ Service, It's normal to have to add the recipients one at a time. Unless maybe you are sending to the same set of people each time. If they are all users in your account you can crate a group and send the SMS to the group name.
Mike
Mike
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144 Points
Thanks for your reply. I can send the same message up to 10 different contacts using my cell phone's default text program. I also can do it with a free texting app. I am surprised that the service I pay for does not have this feature. I respectfully disagree that it's normal having to add one recipient at a time. That has not been my experience with other options.
Mike, Official Rep
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94,178 Points
Is your issue with not being able to do this? or just with the method of adding recipients? Can you explain in more detail exactly what you are wanting? Are you perhaps wanting to add large quantities of numbers for mass/bulk SMS'ing for marketing or other purposes?
Mike
Mike
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144 Points
I run a referral service for mobile DJs and receive last minute requests from clients all the time. I already have groups in my email allowing me to send a bcc email blast to DJs with one simple click. However email is not as responsive as texts. I am looking to do the same thing with texts. Choose a group and send the same message to everyone in that group without them seeing each others phone numbers or responses. The faster I can respond to a client the more events I book.
Kim, thanks for the update but when you send out to individuals in your contact list (lets say your clients) you add them all to 1 message but it sends an individual text to each. Then if you have to do it again you have to reenter all the contacts again. We need to be able to send to a group repeatedly with ease.
Mike, Official Rep
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94,148 Points
Hi Garrett, If you haven't done so, you might want to consider creating groups.
Groups Overview
Groups are generally used for creating departments within a business, or a call queue for call center environments etc, but, you can also create groups and send SMS messages to those individuals as well. This way if you frequently message the same group of people, you just click the "+" sign and select the group name instead of the individual contacts.
Mike
Groups Overview
Groups are generally used for creating departments within a business, or a call queue for call center environments etc, but, you can also create groups and send SMS messages to those individuals as well. This way if you frequently message the same group of people, you just click the "+" sign and select the group name instead of the individual contacts.
Mike
(Edited)
How do i go about doing this? I have ~10 groups already that are for the depts but in which category of groups (call queue, message only, park location, etc) would i place all my clients info? I'm using Ringcentral for my church and all the directors/pastors have an extension/group. So i would like to text all the church members at one time (about 100 numbers) and i have to do this 1-3 times a week.
Mike, Official Rep
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94,148 Points
Garrett, Sorry, but it sounds like this won't work the way you need it to. All of the church members would have to be Users in the account and in the Company directory, otherwise it won't maintain the "group" sms conversation. We started a new "idea" topic for this. Please visit the following page and click the "like" button at the top of the page: SMS: Add ability to maintain group SMS messages when texting personal contacts.
(Edited)
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100 Points
Mike, on the desk top RingCentral app under Contacts, it has a filter button, if each person or business could be added to a filter and we had the ability to create oour own filters we could set this function up as needed, ie; Filter #1 Family #2 Sales Customers 3# Church Members, 4# Employees ... you get where i'm going? by setting this up in the decktop app filter we could select any filter group and send Texts as well as Emails to the selected filter group. The filter selection is already on the app.
Kim, Alum
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43,914 Points
Bowlen - I see you already created another feature request for that (Thank you!). Also see this one for Group SMS.
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252 Points
It would also be helpful to text a group and have the function where the reply only comes back to us (the sender). I am a broker and send our clients trades ideas by text. If someone wants to place a trade, I need a reply to only come back to me. Right now I have to add each person every time. This is very time consuming.
It says the idea was "implemented" but I just confirmed this is still not possible today. Any updates?
It says the idea was "implemented" but I just confirmed this is still not possible today. Any updates?
Chris Duquette, Champion
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16,778 Points
This seems like its a good idea...lets make it happen
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400 Points
I have been asking about such a feature for months and get no reply. This is a feature all over the internet for sending sms txts.
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102 Points
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400 Points
Saadet, Employee
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68,092 Points
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138 Points
Jasmine M, Employee
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1,822 Points
