I have setup 9 phones in an office which I wanted to have 7 phones ring during business hours
and 9 phones ring after hours before going to voice mail on single user account if not answered. there is some kind of conflict which does not allow this? What would be ideal is the after hours
would ring to first group 7 phones and if not picked up quickly then ring the other two phones and if not picked up go to voice mail on selected user.
The only drawback I've found so far is that it does not allow for simultaneous ringing within the queues (random or fixed) only.
"removed broken link" see below.
I have been using Ring Groups under Users for years. It is very helpful since it allows one team member the opportunity to answer a call even after it is routed to a different team member. Let's say, for example, team member A is your primary receptionist, and team members B & C are backup. Calls can be routed first to team member A, then to team members A & B, then to team members A, B & C. This increases the chance that a call will be answered, and increases the chance that the primary receptionist will answer, thereby freeing up the backups. Currently Ring Groups are not available under Call Queues, but they should be, since Users really aren't supposed to be used for call routing. This was made clear when RingCentral started charging for additional Users. Another downside in call routing via Users vs Call Queues is that calls do not ring the RingCentral cell phone app. You can have calls forwarded to a celll phone number, but then calls do not appear in any integrated CRM. In reading posts, I found that RingCentral customers have been asking for this feature for several years. It is unfortunate that it is not yet available. Any input RingCentral could provide on this would be greatly appreciated.