Create role and disable access to Internal Calls and Internal SMS

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In our usage of RingCentral for an in-house Call Center which only uses OUTGOING calls, we have created a special role for the agents/employees whose sole function is to call out.  We would like to be able to disable Internal Calls and Internal SMS as part of this role.  Currently the checkboxes for these 2 items in Role Edit mode are disabled and force checked even for a Super Admin user.   We would like to make sure that this details of this role are also respected by GLIP and any third party apps/widgets.
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Foad Rekabi

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Posted 2 years ago

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Michael Patterson

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This reply was created from a merged topic originally titled Hi, i would like to request to see if it possible to disable the internal sms.

Hi, i would like to request to see if it possible to disable the internal sms function to our team members. But, be able to maintain the ability to SMS external members. We would like to increase productivity by not allowing out internal team to SMS each other and focus on customer communication.