CTI (dial from web browser) Enhancement Request

  • 0
  • 1
  • Idea
  • Updated 2 years ago
  • Implemented
  • (Edited)
Outlook or RC software, computer to telephone interface:  Right now we can add the Outlook connector to dial from our contacts, but there is no speed dial selection.  Many clicks are required.  Additionally, once you click to call RC calls your number and you have to answer, and then accept the call.  Would be nice to have the option to dial from outlook (or RC app) and then have it automatically put your phone in speakerphone mode and dial.  Having to answer and then accept is cumbersome.  May also want an option to disable auto-speaker/answer in the event people are picky.
Photo of Ted Havill

Ted Havill

  • 70 Points
  • Needy

Posted 2 years ago

  • 0
  • 1
Photo of Mike

Mike, Official Rep

  • 89,840 Points 50k badge 2x thumb
Official Response
This feature is now available. You can call direct from Outlook, or from your web browser if you have the plugins installed. 

Note:  You'll still need to have a digital line associated with the extension you are logging in with. 

Download page  for RingCentral® for Microsoft Outlook®   or Google Play Store for Chrome extension. 

For Chrome, set the "Make my calls with" drop-down shown to Browser



For Outlook, set the "Make my calls with" drop-down to Outlook



(Edited)