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We are using the Polycom VVX 410 handsets - so 12 soft keys.
We have various offices and each one is setup as a group (call queue).
It would appear that we cannot set the call queue as a presence on phones - so staff not in the queue can see if a line in ringing can answer it.
Our customer service guys have 3 queues - sales, support and accounts. They have no idea which queue has been called prior to answering the call - we can do the announce, but this is a horrible solution. Again this could be solved with being able to add a call queue as a presence.
There seems to be no ability to programme a speed dial - we have 6 free soft keys, and some keys should be able to be used as speed dials.
Finally the ability to login to a phone. We have 3 offices, and staff go between offices. Surely you should be able to log into a phone - enter your extension and pin, and that phone then becomes yours. The only way of achieving this is to have 3 lines per person set to ring together, then have 3 phones on each hot desk and in DND mode for the people who sat there. Other than being expensive (3 x users fees) it just seem a step backwards.
All the above are basic pbx functions.
any help would be great albeit advice on how to do it with RC or if others can do it?