Fax via e-mail: Custom Cover Pages

We predominantly send faxes via the e-mail option with RingCentral, however it would be preferable to be able to use the form cover letter we use when sending traditional faxes through the e-mail system. It would be nice if we could upload a custom cover page to be used when sending via e-mail similar to how we can when using the Ring Central Desktop application.

Matt Gibson

430 Points
frustrated

Posted 4 years ago

4 years ago

Mike Tolliver

122 Points

This reply was created from a merged topic originally titled Custom Fax Cover Page Through Email.

I would love the ability to send an email fax with a custom cover sheet. Currently this feature is possible through the RingCentral client, but when I send an email fax it uses a cover sheet from a list of about 9 or 10 preset cover sheets. Please add the custom cover sheet to the email preferences list!

(Edited)

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2 people like this

2019-05-16T15:15:07+00:00

Telephone Bill

236 Points

This something that I can do using GFI FAXmaker where each department has their own cover sheet. We are currently running two GFI FAXmaker servers locally. Here's how it works . . .
I first write up the coversheet in Notepad++. Then I copy it into the coversheet folder. Finally I add the specific names or departments to use it.

Does RingCentral have this capability? If not does RingCentral know how to send transmissions with a listed ANI to the exchange server?

(Edited)

4 years ago

Lani

112 Points

This reply was created from a merged topic originally titled Customize the coversheet used from email to fax..

I would like to be able to customize the coversheet used from email to fax. It currently shos my RingCentral phone and fax number (which I have forwaded to my office phone and fax number).

(Edited)

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1 person likes this

3 years ago

David Brink

82 Points

I would like to upload a custom coversheet and apply it to all users in the company so they can fax through email with a custom fax coversheet. My main concerns on the coversheet is the office phone number is our RingCentral number and there is no way to overwrite it with our local number.

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1 person likes this

2016-06-28T17:23:00+00:00

Jennifer Brabham

1,008 Points

A custom coversheet pushed through to all users globally no matter what you are using: mobile device, desktop client or through email would be even better!

2016-06-28T20:20:35+00:00

Kim, Alum

43,360 Points

@Jennifer - Please VOTE on this thread : Template: Expanding the Functionality

3 years ago

Mark Rotman

60 Points

EMail without a custom cover is painful. We need our company logo, disclaimer, and a few fields. Please consider this along with the need to take the email body to the Note area.

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4 people like this

3 years ago

Fairbanks

490 Points

I am asking for this also! I could transfer more users from another service if they would fix this option. You can do custom coversheet via the application but not via email. Also if you type a message it will not appear on the coversheet only the subject appears. Both these issues need addressed.

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2 people like this

3 years ago

MANOUKIAN

80 Points

+1 for custom coversheet that can be uploaded.

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1 person likes this

3 years ago

Matt Mikolajczyk

1,404 Points

It would seem this should be a no brainer to keep business continuity, no matter what a user is sending a fax with - desktop app, mobile app or website. I have to tell my users not to send via email because it doesn't use the same cover page.

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2 people like this

3 years ago

Fairbanks

490 Points

This reply was created from a merged topic originally titled Custom Fax Cover Page on Faxes sent from EMAIL.

I want the ability to upload a custom cover page in the Outbound Fax Settings for faxes sent via email. This is so that a software we use can send faxes via email format to our customers using our customized cover page. We can not add documents to the information being sent as it is locked for privacy and security. The only option to do this is you allowing me to upload a custom cover page.

The default cover page that is there does not allow us to put a privacy statement on it, also it shows your settings for contact and not the custom contact we need for our customers. We would also like to have our company logo on it, all of which I can do with a custom page. We already do this in the RingCentral App/portal for use when faxes are sent that way.

The application that is sending the faxes can not be customized to accommodate this need. Only our RingCentral or other electronic faxing service can do so. I receive numerous requests internally for this and can not proceed using your services without this ability. I will being looking elsewhere in the electronic faxing world if I need to but it does not make sense to me to change or use try using multiple services if you can accommodate one need.

Ask your questions and make your comments, but don't close this until it is completed and don't merge it with another. I am a paying customer with a request; this is part of customer service and I do believe you need customers.

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2 people like this

2 years ago

Mad Mike Technologies

102 Points

It would be great it you can upload a custom fax cover sheet and assign to users or groups. at the very least, make the custom fax settings show all the fields available.

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2 people like this

2 years ago

Ben Speer

94 Points

PLEASE add the ability to upload/import a custom cover page to the portal.

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1 person likes this

2 years ago

PEREZ

82 Points

This reply was created from a merged topic originally titled Fax: Custom fax cover page when sending via email.

Our company is a family medicine clinic in the U.S. We use adobe acrobat reader for emailing our faxes. We would like to be able to upload a custom fax cover page for use when emailing faxes.

I realize the desktop app can be used for this, but with how our clinic functions with editing pdfs and faxing them this creates extra steps to open the app as well as save the documents and attach them to the fax in the app.

Being able to use our custom fax cover page would streamline our business when faxing via email.

Comment

2 years ago

Ikonix USA

60 Points

We use email-to-fax primarily for our e-faxing needs. Currently I can only use one of the default cover letters provided by RingCentral. I would like to be able to upload a custom cover page containing our logo etc.

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1 year ago

Geoff Mason

62 Points

Has this been addressed yet? I know I complained about this oversight several years ago and it seems like someone should have resolved it by now. Is there even an RC monitor that has seen this thread? If there is, it would be nice if you commented to to let us know that we aren't p*****g into the wind.

Comment

2018-04-03T21:26:00+00:00

Saadet - Community Moderator, Official Rep

57,326 Points

Hi Geoff,

Sorry, I haven't been given an ETA on if/when this feature may become available.

1 year ago

Greenleaf Medical Clinic

112 Points

This reply was created from a merged topic originally titled PLEASE create the option to customize the cover sheets through email..

PLEASE create the option to customize the cover sheets through email. Our company needs options that are available through the email and are not available through the desktop application, therefore we do not use the application. Please, make this accessible to your clients!!!!! This is important.

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1 person likes this

1 year ago

MALLILO AND GROSSMAN

82 Points

Yes, Please add this. Need custom cover sheets, and customized information in the cover sheets

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1 person likes this

1 year ago

Ariel Baumwell

60 Points

Good Morning! Yes, our healthcare clinic needs a customized coversheet as well. Do we know when this feature will be added?

Comment

2018-05-10T13:55:09+00:00

Saadet - Community Moderator, Official Rep

57,326 Points

Hi Ariel, sorry, I haven't been given an ETA from our Product Team on this :(

2019-01-29T21:41:54+00:00

Daniel Casper

92 Points

Going to cancel my service unless this feature is supported.

1 year ago

Fairbanks

490 Points

Given that this request is 3 years old and multiple other request have been turned in, some combined with this one others closed. I don't believe they are paying attention to our request.

Comment

2018-10-02T19:02:28+00:00

Jeanette Pagliaro

60 Points

We agree, we're new to Ring Central and can't believe we can't select our custom fax cover as the default option when sending faxes from email.

6 months ago

API

60 Points

Can this be worked on? Its a little ridiculous how long this is taking.

Comment

5 months ago

Daniel Casper

92 Points

Still waiting on this feature!

Comment

5 months ago

MileHighWelch

500 Points

Also PLEASE fix the fact that when sending a fax via email that anything in the Body of the email is omitted. This needs to be placed in the notes area or body of the cover letter. eFax, ConcordFax, FaxAge, MyFax.com, they ALL do this. Just have someone on the dev team call them up and ask them how to do this. Stop acquiring companies and pushing Glip and lets shore up what we already have.

Comment

4 months ago

Bill MTM

90 Points

In general, I remain super impressed with almost everything about RingCentral.

And I also wish to see faxes support global settings for all parameters, especially choosing the custom cover sheet as default.

Thanks

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