Make "Custom Fax Cover Page" available to all users

  • 1
  • 11
  • Idea
  • Updated 3 weeks ago
  • (Edited)
The administrator should be able to add a custom fax template cover page for all users to access.  Users should not have to upload the custom fax template every time they fax.
Photo of KRONE

KRONE

  • 170 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
  • 11
Photo of Seryoga

Seryoga

  • 160 Points 100 badge 2x thumb
Agree, there should be an easier way to upload custom cover pages to selected users at once instead of trying to get a hold of each of them just to upload the file. Most of us know how easy it is to do, but some users are not as savvy and run into issues while attempting to do it on their own.
Photo of John Nguyen

John Nguyen

  • 90 Points 75 badge 2x thumb
I am admin for my company's RC.  How do I upload custom cover page and make available for all users/extensions?  Thanks!
Photo of Lee

Lee, Champion

  • 3,428 Points 3k badge 2x thumb
John, Right now you will have to do it through RingCentral Phone, and it will have to be done for each user individually. 
Photo of Jeff Souza

Jeff Souza

  • 60 Points
Is the upload of a custom fax cover loaded in the users or the machine? Do I have to upload for all users on all machines they are using?
How do we remove the fax covers we don't want from the list?

(Edited)
Photo of Seryoga

Seryoga

  • 118 Points 100 badge 2x thumb
You can only remove custom fax covers that you have added. Not the ones that are provided by RC.
Photo of Seryoga

Seryoga

  • 160 Points 100 badge 2x thumb
This idea of custom fax cover to be available to all users or at least users in specific groups has been brought up almost 2 years ago, are you guys at RingCentral planning to bring this idea to life anytime soon? 
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 13,204 Points 10k badge 2x thumb
Hi Seryoga, 

There is no ETA at this time. 
Photo of Joe Castillo

Joe Castillo

  • 132 Points 100 badge 2x thumb
Is there an ETA now? This is a major problem for anyone who is in healthcare, where it is required for certain language to be on the fax cover page to be HIPPA Compliant
Photo of John Nguyen

John Nguyen

  • 90 Points 75 badge 2x thumb
I 2nd Joe's and Seryoga's posts - this is CRUCIAL for healthcare.  Please please please add this functionality.
Photo of Saadet

Saadet, Employee

  • 68,868 Points 50k badge 2x thumb
Sorry Joe & John, I haven't received an ETA regarding if this will become a feature in the future
Photo of Buonopane

Buonopane

  • 98 Points 75 badge 2x thumb
We would like this feature request also
Photo of Jeffrey Souza

Jeffrey Souza

  • 80 Points 75 badge 2x thumb
Thought this had been addessed....guess not....
Photo of Selim James Levy

Selim James Levy

  • 84 Points 75 badge 2x thumb
We have the same issue in a law firm.  We need specific language in there!
Photo of Demetrius Brooks

Demetrius Brooks

  • 60 Points
I agree. There should be a mechanism to allow creation of custom fax cover pages and make them available globally to the organization.

Right now we can create a fax cover page in RingCentral Phone. Why can't we upload that page in the web portal for the whole organization so that each user can select the custom cover pages in the 9 or 10 default cover pages group across all devices (RingCentral App, Mobile App, web portal fax, and email to fax)?

Thank you, Paolo Broggi - 2b1 Inc. - Certified RC consultant.
Photo of Tammy Fiorentin

Tammy Fiorentin

  • 68 Points
This is a must! Being able to upload a custom fax for each user is crucial and being able to apply a custom fax as an admin for each user (whether it be through templates or other is a must). Please review. Thank you! 
Photo of Dr. Steve Donnelly

Dr. Steve Donnelly

  • 76 Points 75 badge 2x thumb
I have really enjoyed using Ring Central over the last month as a new account super admin, but I am  VERY DISAPPOINTED that despite multiple posts above, custom cover sheets have not been incorporated into the flagship RC app nor can the admin globally add a cover sheet for their organization's users. As posted above, this is CRUCIAL for ALL HEALTHCARE clients since we are required by HIPAA to have a confidentiality statement on the cover sheet. This is a big deal! Please implement ASAP.
Photo of Selim James Levy

Selim James Levy

  • 114 Points 100 badge 2x thumb
I have posted already about 9 months ago.

As a law firm, we too have legal requirements that require specific wording somewhere in the document.  The cover page would be the most logical location for this to be.

Additionally, having a unified aesthetic within the business, helps in name recognition, good will etc. Having to upload the same template for every user is not manageable for larger enterprises, particularly ones where many people work remotely and/or there is turnaround in the users/devices.
Photo of Atur Shabbas

Atur Shabbas

  • 62 Points
RC, please lets get this done!