Custom Fax Cover Page to include No. of pages

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  • Updated 11 hours ago
Supposedly, this feature was added as shown in both:

https://community.ringcentral.com/ringcentral/topics/custom-fax-cover-page
and
https://community.ringcentral.com/ringcentral/topics/new-desktop-app-how-can-i-fill-out-fax-cover-sh...

However, it has not been implemented.
  1. Account type:  U.S.
  2. A brief description of the business: Law Firm 
  3. A high level description of the product or feature being requested: Ability to add to custom fax cover pages the number of pages in fax, including the fax cover page.
  4. A typical use case scenario explaining how your business would use the feature:  We want a very specific fax cover page and one which we had implemented for years and which we find is most effective at giving the brief information a cover page can give. This includes letting recipients know how many pages are being sent. This is critical to us: custom cover page and number of pages being sent.
  5. Benefit of such feature: customization for those who wish to include this information, whether because optional and good, or whether required in the business.
  6. Include any related case number if applicable:  N/A
  7. Number of Users and/or Digital Lines: 2 or 3.

Please vote for this above.
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edsager

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Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Hi edsager,

When sending a fax from the desktop app and using a custom cover page, the page numbers do show. Could you share an example of it not working on your end? How are you sending the fax? 

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edsager

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Completely irrelevant for what I am asking.

Did you not understand that I want to use a CUSTOM cover page and have in the body (not the top) on that CUSTOM cover page something like "No. of Pages (including cover page): xx" just like what is done with some RC-provided cover pages?

What further information is needed for you to add this or understand this?

This seems to be a popular request as show in:

https://community.ringcentral.com/ringcentral/topics/custom-fax-cover-page?topic-reply-list%5Bsettin...

https://community.ringcentral.com/ringcentral/topics/fax-header-from

https://community.ringcentral.com/ringcentral/topics/fax-custom-cover-page-field-for-total-number-of...

This lack of customer service will keep me from continuing or recommending RC.
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Glenn Kurtzrock

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I believe they're asking about a template field so the number of pages can be included in the body of the custom cover sheet.  Anyway, that's what I'm looking for.
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edsager

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This is exactly what I am asking.
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edsager

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Glenn is correct. When can we expect this feature to be added?
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_TBD (Ben)

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I too am looking for the variable name. Does support ever read these customer requests? I've seen multiple requests for this already.

Also, I want to know how to control that top part of the fax, which looks like is -not- controlled by variables and defaults to the sender's call information settings. The reason is I've had to change the name of the user to our business name (instead of "Billing Dept") because faxes sent to a specific hospital do not get processed properly without our business name. If anyone knows the answer to this issue, please post answer. Thanks in advance.
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Admin 02

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I can not believe that RingCentral does not have this "essential" feature when using a custom cover page. Its absolutely critical in the health care industry that we have this information on the cover page. If you used the generic cover pages, its showing there so there has to be some sort of "hidden" field somewhere. We can NOT use the generic cover pages as we need to have legal compliance information on the Cover Page. EVERYONE Please +1 this feature so the engineers can get it to the next release, otherwise RingCentral says they wont do anything about it. 
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AF1

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This is a significant feature gap that should be simple to implement. My real concern is that when it is requested in basic English, no one at RC seems to understand what is being asked for.

I have noticed that the few features I find missing in your service have all been requested by multiple users for many years. Most don't seem like they should require very much effort to implement (this is one of them).

As a law firm, we are REQUIRED by law to have a field on the cover page of 'total number of pages'. Forcing us to use a standard cover page instead of a custom one that includes our logo and other wording doesn't cut it.
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Admin 02

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This is indeed a huge downfall for RingCentral. No one there seems to care about this. I have even spoken to an engineer about implementing this and they said that it would not be considered unless it was voted up. Typical Call Center BS. #nothappy