Custom Fax Cover Page to include No. of pages

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  • Updated 7 months ago
Supposedly, this feature was added as shown in both:

https://community.ringcentral.com/ringcentral/topics/custom-fax-cover-page
and
https://community.ringcentral.com/ringcentral/topics/new-desktop-app-how-can-i-fill-out-fax-cover-sh...

However, it has not been implemented.
  1. Account type:  U.S.
  2. A brief description of the business: Law Firm 
  3. A high level description of the product or feature being requested: Ability to add to custom fax cover pages the number of pages in fax, including the fax cover page.
  4. A typical use case scenario explaining how your business would use the feature:  We want a very specific fax cover page and one which we had implemented for years and which we find is most effective at giving the brief information a cover page can give. This includes letting recipients know how many pages are being sent. This is critical to us: custom cover page and number of pages being sent.
  5. Benefit of such feature: customization for those who wish to include this information, whether because optional and good, or whether required in the business.
  6. Include any related case number if applicable:  N/A
  7. Number of Users and/or Digital Lines: 2 or 3.

Please vote for this above.
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edsager

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Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Hi edsager,

When sending a fax from the desktop app and using a custom cover page, the page numbers do show. Could you share an example of it not working on your end? How are you sending the fax? 

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Glenn Kurtzrock

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I believe they're asking about a template field so the number of pages can be included in the body of the custom cover sheet.  Anyway, that's what I'm looking for.
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edsager

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Glenn is correct. When can we expect this feature to be added?
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_TBD (Ben)

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I too am looking for the variable name. Does support ever read these customer requests? I've seen multiple requests for this already.

Also, I want to know how to control that top part of the fax, which looks like is -not- controlled by variables and defaults to the sender's call information settings. The reason is I've had to change the name of the user to our business name (instead of "Billing Dept") because faxes sent to a specific hospital do not get processed properly without our business name. If anyone knows the answer to this issue, please post answer. Thanks in advance.