Call Handling: Custom greeting on forwarded instead of "press 1 to connect".

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  • Updated 3 years ago
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I want to play a custom message after I forward a call before the person picks up.
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Ringy

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Posted 3 years ago

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Kim, Alum

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Ringy,

  • Please clarify.  Are you talking about an Advanced Rule unconditional forwarding? To an external number or to a number/ext within the account?  
  • Which side of the call do you want to hear the message? The person on the call, or the person that is answering the forward? 
  • If you are referring to an Advanced Rule Unconditional Forward...you can add a custom "user greeting". 

Kim 
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Ringy

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Hi Kim,

What I mean is a person calls my business, they get my main voice menu. They would select an extension, and that extension forwards out to an external number.

Before the call is picked up at the external #, I want a custom message to play.

I was told my tech support that only a default message can play default (press 1 to take call) , Thanks.
(Edited)
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Kim, Alum

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Which side of the call do you want to hear the message? The person on the call, or the person that is answering the forward? 
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Ringy

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Person answering the forward.
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Kim, Alum

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You can create a virtual extension, and in your VoiceMail greeting, tell the caller to press that extension number and it will forward to that extension.  Set up a customer greeting (under Screening Greeting and Hold Music) and then setup your external number to forward (under Call Handling & Forwarding). 
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Ringy

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I think I am not understand your reply or are not being clear - will try again.

Someone calls my main #, hears my menu.

The person presses an extension, and that extension will forward out to an external #.

Before the person the call is forwarded to at the external # (receiver of forward) picks up - I want them to hear a message.

Does that make sense? Thx
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Ringy

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I mean the message is played to the person at the external number when they pick up the phone and they hear my message and have to press 1 to accept the call. Is this possible?
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Kim, Alum

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We will leave this as a feature request to see if they will develop that into the product at a later date. 

Feature Request:  ability to add custom greeting to an unconditional forwarded number so that the external caller that picks up the call will here my custom greeting/message instead of "press 1 to connect".  
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Ringy

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thanks - do i need to do anything or does this count as the request?
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Kim, Alum

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This is the request! You are all set :-) 

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