Custom Role Creation

  • 0
  • 2
  • Question
  • Updated 1 month ago
  • Answered
We need to be able to create a user, and be able to add rights that extend beyond just using the phone manually. Things such as: User can access analytics, but cannot configure presence or access company numbers or IVR
Photo of Michael Dunfee

Michael Dunfee

  • 376 Points 250 badge 2x thumb
  • concerned

Posted 2 months ago

  • 0
  • 2
Photo of alfm

alfm

  • 1,846 Points 1k badge 2x thumb
You can already configure custom Roles and if I remember correctly also change permissions to areas like 'Presence':

Goto: https://service.ringcentral.com/application/users/roles

Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 10,802 Points 10k badge 2x thumb
Hey Michael, 

Check out this KB article as well! 
Photo of Michael Dunfee

Michael Dunfee

  • 376 Points 250 badge 2x thumb
im not running office premium or ultimate :(

Photo of Refik Ozbay

Refik Ozbay

  • 60 Points
custom role creation option is not available on Superadmin consol for packages below Office Premium :(
https://support.ringcentral.com/s/article/5-10-Editing-the-Extension-Permissions-via-Web?language=en...

(Edited)