Custom Role still include Auto-Receptionist Even not Selected

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  1. Account type  US
  2. A brief description of the business 
  3. A high level description of the product or feature being requested: Have the capability to separate the view of user using a custom role. 
  4. A typical use case scenario explaining how your business would use the feature: A user that will manage group only of phone system 
  5. Benefit of such feature: avoid mismanagement of ivr menu's of site
  6. Include any related case number if applicable:
  7. Number of Users and/or Digital Lines: 65


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HEINRICHS

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Posted 3 weeks ago

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Cecile Glassy, Champion

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2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones

2018-10-25     Your post has not enough detail in it. Please explain more about what you are trying to discover in Custom Role settings.  Pretend you are on the phone explaining your issue to the Support Department. 
(Edited)
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HEINRICHS

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Cecile, 

My apologies as RingCentral support staff created this idea from a ticket I put in.  Here is the scenario:  I want a site manager to be able to view, edit and manage groups at that site.  I do not, however, want them to be able to manage or view Auto-Receptionist settings. 

In order to accomplish this, I tried creating a custom role from the standard role.  I called the role Branch Manager (Custom).  The only additional permission I gave the role is 'Group.'  I did not select Auto-Receptionist, but when the user logs in they are now able to see Auto-Receptionist functionality - make changes to IVR menus, etc.

I was told by support that this was intended functionality, but my expectation is that without the Auto-Receptionist permission enabled they would not have any access to the Auto-Receptionist menu at all.

Hope that is more clear.
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Cecile Glassy, Champion

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OK that helps us understand more - thanks for the explanation