custom rule error - Forwarding phone number cannot be the same as your account number

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I would like to set a custom rule where calls from a specific number / caller ID always go to voicemail.

Whenever I set this rule up, after clicking "save", I get an error message

"Forwarding phone number cannot be the same as your account number or any additional numbers. Please go to Call Handling and Forwarding and remove the number (my office number xxx-xxx-xxxx)"

 I'm not clear what is going on here or how to fix it.
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Ed Bebee

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Posted 11 months ago

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Chris Duquette, Champion

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you could create a messages only extension and direct the call to that.
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Saadet - Community Moderator, Official Rep

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Hey Ed, could you share the parameters for this Rule you're setting up? Sounds like you're doing an Unconditional Forward...

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