Customer Service Complaint

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Customer Service Complaint-

Our company has been with Ring Central for over 5 years and we have added lines and upgraded services over the past 5 years.  Recently, I have been beyond unhappy with the level of service I have received.  I asked to add a line of service and my new account representative informed me I would have to sign a contract or my cost per line would increase.  This was the first I had heard of this.  I was looking to add lines and I was being threatened that my costs would increase.  Since signing the contract, I have added 4 more lines of service and a conference line as well as purchasing new equipment for these lines.  Today, I asked to deactivate two of the lines as the employees are no longer with our company.  I was informed they could make an exception but I should not be deactivating lines of service while under contract.  I am beyond upset with the process and the service I receive.  The product itself is great but I am paying a lot of money for this service for a long time and am extremely unhappy with how I have been treated.  At this point, I intend to look for a new service provider when we are out of contract.
Photo of Christopher Converse

Posted 1 year ago

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Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

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Hey Christopher, 

I truly apologize for the frustration and confusion :( I have forwarded this to our Sales Managers who should be contacting you once they've reviewed your account details.