Company Call Handling: Customer service line that needs to get priority over all callers.

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
We have a line in our system that if dialed by an outside caller needs be answered by a specific person and needs to have priority over all calls even if that person is already engaged in another conversation.  Is this possible in RC?
Photo of John Wilson

John Wilson

  • 104 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 1
Photo of Danno

Danno, Champion

  • 28,624 Points 20k badge 2x thumb
Yes, through Advanced Rules in Call handling section.
Photo of Rob Benn-Frenette

Rob Benn-Frenette, Champion

  • 5,010 Points 5k badge 2x thumb
It's not technically but here is what I did for it.  We set up a soft phone for an emergency line.  And then set up presence and then we see when a call comes in that needs to be answered via that line