I logged into my ringcentral app on my computer and all my texts were gone. When I contacted tech support they told me I would have to manually add all my messages again and that it could be a recurring problem. They had no way to help me aside from telling me I would have to spend hours fixing a problem with their system. When I asked to escalate the matter, they told me that the issue wasn't important enough to escalate. I couldn't believe what I was hearing. VERY VERY disappointed with customer service. I will be shopping for a new provider.